Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Solved! Go to Solution.
I appreciate you getting back to us and providing additional details, @easttv.
Since QuickBooks changed your payroll to the new app, all of your payroll records will be excluded. Before migrating from Paysuite you should have been advised to download the payslips. However you are correct we can arrange a data retrieval so you can download that information. This would need to be done through our phone support team. Their contact number is 08082345337. Please touch base with me here, if you need anything else Quickbooks related, I'm always happy to help. Have a great day and keep safe.
I'll help you download and get a copy of your employees' pay slips, @easttv.
QuickBooks Online will generate a PDF copy of your employees' pay stubs. You have the option to print them from the Employees tab. I'll show you how.
For more information on printing pay stubs, click here.
I've got you an article for the list of payroll reports that'll help you view valuable information about your business and employees: Run payroll reports.
Let me know in the comment section if you need further assistance. Have a good one.
Those options are not available, the earliest payslip is Feb 28th 2020.
This is the English version I am using
Welcome to the Community, @easttv.
Allow me to step in and provide assistance about the payroll information you need in QuickBooks Online.
We want to help you with your questions about downloading prior payslips. However, we need more information to provide accurate resolution and get this sorted out as quickly as possible.
Can you share with us the type of payroll subscription you're using for QuickBooks? Any details you can share would be much appreciated.
The payslips that'll show in the system are only those you've entered when you start using the service. The steps will be different depending on the subscription that you have.
For Standard Payroll:
If you have Advanced Payroll, you are able to view payslips via two different methods:
In case you're still unable to get the data after following the steps, I suggest contacting our QuickBooks Support Team. One of them will be able to take over from here and assist you with the payroll concern.
Here's how you can reach them:
For additional reference, I've attached some articles you can use to know more about generating payslips, as well as printing them:
Please know that the Community has your back if you need assistance. Feel free to post a question, get answers, share tips, ideas, and more. Wishing you and your business continued success.
We are using Quickbooks Essentials.
We have used Quickbooks for our payroll for many years, in February of this year Quickbooks decided to change the payroll to a new app and migrated our details.
I now cannot see any payslips prior to that date, I need this detail for my accounts which go from Jan 1st 2019 to December 31st 2019.
I have tried all the steps suggested but the data is not there prior to February 2020.
Hello easttv :waving_hand:, Okay, Could you provide a bit more information regarding the migration and what product it was that you were using in QuickBooks, were you using Paysuite, Standard, or advanced payroll? and when you're saying migrated to a new app is this outside of QuickBooks?
Prior to migrating did you download the information such as payslips, p60s, etc?
From memory I think it was called paysuite, no we didn't download anything before the migration.
We weren't given a choice, we were just told that paysuite was being withdrawn and would be replaced.
Since we are required to keep these records for five years I assume they are still available?
On chat today I was told that QB will do a "Data request Recovery".
Not massively impressed the data was deleted but at least it should resolve the problem.
I appreciate you getting back to us and providing additional details, @easttv.
Since QuickBooks changed your payroll to the new app, all of your payroll records will be excluded. Before migrating from Paysuite you should have been advised to download the payslips. However you are correct we can arrange a data retrieval so you can download that information. This would need to be done through our phone support team. Their contact number is 08082345337. Please touch base with me here, if you need anything else Quickbooks related, I'm always happy to help. Have a great day and keep safe.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.