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finance143
Level 1

In Advanced Payroll employer's pension contributions were not calculated at all and employee's contributions are incorrect. Please advise. Thanks.

 
1 REPLY 1
katherinejoyceO
QuickBooks Team

In Advanced Payroll employer's pension contributions were not calculated at all and employee's contributions are incorrect. Please advise. Thanks.

Hi there, @finance143.

 

Thanks for visiting the Community today. I'm here to help you get past this issue. 

 

We can check the pensionable items to see if there may be some payroll items not included in the calculation. It could be why the calculations are incorrect.

 

Here's how:

 

  1. Click the Gear icon at the right top.
  2. Select Account and Settings.
  3. Proceed to Payroll.
  4. Click Pension pay types to expand it, then turn on the item by clicking the toggle button. The color is green when it's turned on.
  5. Click Save, then Done

 

I'm sharing with you these handy articles to help manage Pensionsync integration:

 

Keep in touch if you need additional information by commenting below. I'm always delighted to help. 

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