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floralanne1
Level 1

Intuit payroll is not loading, is there an issue today?

 
Solved
Best answer March 10, 2020

Accepted Solutions
AlcaeusF
Moderator

Intuit payroll is not loading, is there an issue today?

Hello there, @robcfraser.

 

I've checked and found an open investigation about the problem, and our product team is still looking for a fix for the unusual behavior. While they do, please contact our Customer Support Team to add your account to the notification list.

 

This is to ensure you receive email updates regarding the resolution status. Here’s how to get in touch to our support team:

 

  1. Choose the Help menu in the upper right to open the Search window.
  2. From there, scroll down to click the Contact us link.
  3. This will route you to another window where you can type the issue/topic.
  4. Once done, hit the Let’s talk button.
  5. Under the Choose a way to connect with us section, select how you want to reach out to our support team: Start messaging or Get a callback.
  6. Make sure to provide this number to our support team to expedite the process: INV-41176.

I've also included some articles in case you need some ideas about migrating from PaySuite and how to set up for the Standard Payroll:

 

 

I'm only a few clicks away if you have any other questions. Wishing you and your business continued success.

View solution in original post

11 REPLIES 11
GeorgiaC
QuickBooks Team

Intuit payroll is not loading, is there an issue today?

Hello floralanne1,

 

We are not aware of any issues accessing the payroll. I'd be grateful if you could troubleshoot this by clearing the cache within your browser or signing-in through a different browser on the device you are using. 

 

Please get back to us here if this does not resolve. 

 

Thanks 

 

Annierussell
Level 1

Intuit payroll is not loading, is there an issue today?

Mine is exactly the same. Chose migration date. Didn’t have an email about changes, instructions or anything. Found my way to Payroll today, but screen just wheeling. Have reloaded page several times, no difference. Cannot run payroll today.

Ashleigh1
QuickBooks Team

Intuit payroll is not loading, is there an issue today?

Hello Annierussell, 

 

Can you try some troubleshooting clearing your cache and cookies   ,try in a different browser on the device you are using. This should stop the spinning wheel and load your payroll for you. 

 

 

Annierussell
Level 1

Intuit payroll is not loading, is there an issue today?

Hi,

i had alreaready cleared cache as per your instruction to original poster. I have now just downloaded chrome onto the Mac as an alternative browser to Safari, in case that is the issue. However the problem is exactly the same......just wheeling

GeorgiaC
QuickBooks Team

Intuit payroll is not loading, is there an issue today?

Hello Annierussell,

 

Thanks for trying those troubleshooting steps, what date did you select for the migration date? Did you select to move to the Standard or the Advanced payroll?

 

Thank you

robcfraser
Level 1

Intuit payroll is not loading, is there an issue today?

Same issue for me. Migration done 4 days ago and not been able to access since. Not getting any sense of urgency from QBO support. Has anyone had a resolution to this yet??

EmmaM
QuickBooks Team

Intuit payroll is not loading, is there an issue today?

Hello Robcfraser

 

Thanks for reaching out to the Community about the payroll not loading. Does this happen on muliple browsers?Can we also confirm which payroll you have migrated to, the standard or advanced payroll?

 

Emma

robcfraser
Level 1

Intuit payroll is not loading, is there an issue today?

It happens on multiple browsers on 3 different machines. The move was to Standard Payroll

AlcaeusF
Moderator

Intuit payroll is not loading, is there an issue today?

Hello there, @robcfraser.

 

I've checked and found an open investigation about the problem, and our product team is still looking for a fix for the unusual behavior. While they do, please contact our Customer Support Team to add your account to the notification list.

 

This is to ensure you receive email updates regarding the resolution status. Here’s how to get in touch to our support team:

 

  1. Choose the Help menu in the upper right to open the Search window.
  2. From there, scroll down to click the Contact us link.
  3. This will route you to another window where you can type the issue/topic.
  4. Once done, hit the Let’s talk button.
  5. Under the Choose a way to connect with us section, select how you want to reach out to our support team: Start messaging or Get a callback.
  6. Make sure to provide this number to our support team to expedite the process: INV-41176.

I've also included some articles in case you need some ideas about migrating from PaySuite and how to set up for the Standard Payroll:

 

 

I'm only a few clicks away if you have any other questions. Wishing you and your business continued success.

Olinda Chapel
Level 1

Intuit payroll is not loading, is there an issue today?

Hello 

 

was this issue ever resolved as I am having the same problems and I have tried everything recommended and nothing seems to be working. 

Rea_M
Moderator

Intuit payroll is not loading, is there an issue today?

I appreciate you for performing all the suggested fix above to load the payroll page, @Olinda Chapel.

 

I'll make sure you'll get the right support to check the status of your payroll account. This way, you'll determine the cause why you're unable to load your payroll page.

 

The product investigation mentioned by my colleague is already closed and resolved. Since you're experiencing the same problem, I'd recommend contacting our QuickBooks Online Support team. They can further re-investigate your account's situation and provide other troubleshooting steps necessary.

 

In addition, to learn more about upgrading your payroll product to either QuickBooks Online Advanced Payroll or QuickBooks Online Standard Payroll, you can refer to this article: Upgrading from PaySuite - FAQ. It contains FAQ's and their answers, quick guide and mobile companion to upgrade in pdf form.

 

Please let me know if you have other concerns. I'm just around to help.

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