Welcome to the Community, @greenfieldsrecyc.
Occasionally, you might encounter a message indicating that a submission needs further attention and explaining why or why it won't be completed. Here are a few examples.
- The employer reference you provided does not correspond to a valid employer in the system. Please ensure that the pension employer reference configured in Payroll matches your Nest Employer Reference, and then attempt to re-process your submission.
- You have entered one or more contributions for this member that are less than the minimum amount you've agreed to pay. Please verify that the pensionable earnings and contributions you've entered match the group to which this member belongs.
- You have entered one or more contributions for this member that exceed the maximum amount you've agreed to pay. Please verify that the pensionable earnings and contributions you've entered match the group to which this member belongs.
- You've already submitted contributions for the member in this schedule.
- Unable to match pension submission to a valid schedule in the pension provider.
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If you have set up everything correctly and the issue persists, you can reach out to our Customer Care team to help you investigate further. Click this link: Contact Support.
For additional details and all Nest submission-related notifications, please consult the Nest error help page.
Here is an article you can read about Nest submission in QuickBooks Online Payroll: Automated Nest submission in QuickBooks Online Standard Payroll.
Let me know if you have questions about pension submission in QuickBooks Online. I'm always here to help. Have a great day.
