Hi @tippednailart,
Let's access your account via an incognito window. This way, we can check if it's browser-related. Let me guide you through how.
- CTRL+SHIFT+N for Chrome.
- CTRL+SHIFT+P for IE and Firefox.
Once done, go back to sending the FPS again. If it's working fine, you can clear the cache of your regular browser. This will process will delete your browsing history.
If you're getting the same result, please contact our Customer Care Support so we can further investigate and assist you further. In case you need some related articles, please check this link: Employees and payroll for QuickBooks Online.
Stay in touch if you have other questions or concerns. The Community is here to help. Thanks for posting and more success to your business.
