My open tax return is missing?

Hi there.

Thank you for reaching out to the QuickBooks Community about your concern about the missing tax return in QuickBooks Online (QBO) UK. I understand how crucial it is to have access to your VAT return, especially with deadlines and compliance in mind. Let's address this issue so you can get back on track promptly.

First, let's ensure that the VAT return hasn't been filed or deleted:

1. Navigate to the Taxes menu on the left-hand side.
2. Select VAT.
3. Check the Filing History to see if the return has been filed or marked as filed.

In the VAT section, make sure the correct tax period is selected. If necessary, adjust the date range to contain the missing return period. If the problem persists, I can guide you on troubleshooting your browser to ensure it runs with QuickBooks efficiently. Let's start with accessing QuickBooks Online using incognito mode or a private window. Here are the shortcut keys to go private mode in a browser:

For Google Chrome / Microsoft Edge / Opera:

• Windows: Ctrl + Shift + N
• Mac: Command ⌘ + Shift + N

For Firefox:

• Windows: Ctrl + Shift + P
• Mac: Command ⌘ + Shift + P

For Safari:

• Shift + Command ⌘ + N

If this works, you can clear your browser's cache and cookies to clear temporary files running in your browser that have caused the malfunctions. Otherwise, you can use other supported browsers to ensure it runs QBO efficiently.

Moreover, you can also consider checking out VAT exceptions and reports in QuickBooks Online.

I appreciate your patience as we work through this. If you have any further questions about filing taxes in QBO, we're here to assist you every step of the way.