My UK payslips fail to get published. All I get is a message 'An error occurred while publishing pay slips'. It doesn't help me fix the issue. What needs to be done?

Hello there, @pbrickne. 

Thank you for letting us know that you are experiencing this behaviour. Our engineers are currently working to resolve this as soon as possible. 

With this said, I recommend contacting our Customer Care Team to receive an update and give this reference number (INV-48688). One of our support agents will add you to the list of affected users.

Check out this link for ways on how to connect with us: Contact the QuickBooks Online Customer Support team.

In the meantime, while we are working on this, you can download the payslips manually to your pc and send them outside of QuickBooks Online (QBO) as an attachment.

For future reference, I'm adding some articles which you may find helpful:

• Sending Payslip Notifications in QuickBooks Online Advanced Payroll.
• Customise payslips in QuickBooks Online Advanced Payroll.

I appreciate your patience while we are working to fix the problem. If you have any other future concerns for QBO, let me know by commenting below. I'm here to answer it for you. Have a great day!

Hello Community Users, We just wanted to jump in this thread to advise the pay slips failing to get published issue was resolved in 2020. If you're experiencing a similar issue however please feel free to reply to this thread, we'd be happy to get that investigated  for you. As mentioned above you can download the pay slips and send manually as an alternative.