I have an employees letter from HMRC with their new NI number, however when I enter this on quick books it states " National insurance number is invalid ", It will not let me save this on the employees profile.
Is there a way to fix this as the employee was set up originally with NIN unknown (NINO) ticked.
Thanks in advance.
Solved! Go to Solution.
Hello Reni Reis,
Welcome to the Community page,
Can we ask which payroll product it is you are using in Quickbooks?
Is it our Standard payroll or our Advanced payroll?
The way to tell the difference is when you click on the employee tab on the navigation bar on the left-hand side of Quickbooks and 2 other tabs show up saying payroll and employees that is Standard payroll if no other tabs show up then it is Advanced payroll.
Apologies, a moment of confusion on my behalf 🤦🏻 Yes please, don't share this on here!
Thanks for checking there are no draft runs - are you entering the full NI number including the two prefix letters and final letter, without spaces?
Please also try signing into an incognito/private browsing window to test if there is a cache issue that is preventing this from saving.