P60 error showing Total Taxable Pay in the Total Pay Box, and new Payroll payslips missing Total Pay

MMA10 · ‎May 26, 2020

We switched over from PaySuite to the new payroll offered direct by QuickBooks in February, we ran the payroll in February and March 2020 but the payslips did not include Total Pay only TotalTaxable Pay. When we ran off the P60 the Total Pay box showed the Total Taxable Pay in the Box! these were sent to the Revenue before we realised. The April payslip does not show the Total Pay no box for it. We cannot amend the P60 to show the correct Total Pay and these need to be amended before 31 May and with numerous emails and Telephone calls the issued has not been resolved.

All the information for the PaySuite account was correct but there was no box for the Total Pay! Can someone please help.

GraceC · ‎May 29, 2020

Hello there, @MMA10.

Thanks for posting your concerns here in the QuickBooks Community. Let me help share some insights about correcting total pay for an employee.

Since the payslip mention above is the original pay run of the year. There will be no total pay in QuickBooks. However, once you proceed to the next pay run, they will calculate your total taxable pay correctly.

I've included our QuickBooks Online Help Articles hub in case you need some easy steps for your How do I? tasks.

Fill me in if you have additional questions about the payroll. I'd be happy to answer them for you. Wishing you and your business continued success.

View solution in original post

Charies_M · ‎May 26, 2020

I'm glad you came here, MMA10.

Let me help shed some light on why Payroll payslips are missing the Total Pay box in QuickBooks Online (QBO).

Since you've switched from PaySuite to the new payroll in QBO, all payslips or payroll you have run from PaySuite will not be transferred individually. Only the year-to-date and total pays.

The Fiscal Year for United Kingdom starts on April 6 and ends on April 5 of the next calendar year. That said, when you generate the P60 on March, it's like you're running the last paycheck of the year. As a result, there'll be no Total Pay on April since it's considered to be the first paycheck of the year.

You may also want to read through this article to learn more about the common questions when upgrading from PaySuite.

I'm always here to help if you have any other concerns or questions. Stay safe and have a great rest of the day!

MMA10 · ‎May 29, 2020

Thank you for the response but it does not resolve any of my issues.

The P60’s for 2019/2020 shows the Total Taxable Pay ( the figure which is your Total Pay less your allowances) in the Total Pay box on the form, which is an error! It should show the Total Pay that the employees have been paid and is used by the Inland Revenue to decide on Tax Codes. Did the correct Total Pay figures go across to the Inland Revenue on the RTI; last payment of the tax year March 2020?

On the April and May 2020 payslips again the Total Pay is not shown only the Total Taxable Pay? Total Pay is important to the employees as they can see what they have earned.

Jane

GraceC · ‎May 29, 2020

Hello there, @MMA10.

Thanks for posting your concerns here in the QuickBooks Community. Let me help share some insights about correcting total pay for an employee.

Since the payslip mention above is the original pay run of the year. There will be no total pay in QuickBooks. However, once you proceed to the next pay run, they will calculate your total taxable pay correctly.

I've included our QuickBooks Online Help Articles hub in case you need some easy steps for your How do I? tasks.

Fill me in if you have additional questions about the payroll. I'd be happy to answer them for you. Wishing you and your business continued success.

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P60 error showing Total Taxable Pay in the Total Pay Box, and new Payroll payslips missing Total Pay