Welcome to the year-end drop-in session!
We're here to answer all your questions relating to Payroll year-end 19/20. Or, if you're new to QuickBooks Online and/or our Payroll offerings we would also love to hear from you.
Please post your questions below as we'll be happy to help 👇
There's also more useful information over at quickbooks.co.uk/payrollhelp
You forced me to Migrate from Paysuite after wk 48 and Advance payroll has not week working for 2 weeks. We really need the correct figures for my men’s wk 49 & 51 today (OF A 52 WEEK YEAR) Nothing seems to have changed.
Please, Please get me some help
If I do estimates again like last week I’m going to be working out two weeks wrong figures potentially and although I did payroll by hand some 30 odd years ago we had systems/books to ensure we got the correct figures. I know the "work around is the HMRC website but Its not just calculating the tax there is also the NI and the pension deductions.
Please find me a way of running two weeks payroll and for goodness sakes sort this out for our final week of the year. I’m also now two weeks behind with my RTI submissions.
I’ve never failed to deliver the wages this badly in my life!
Thank you for joining this thread - have you been in contact to raise this issue with our phone support team?
If you have been provided a case reference number please reply with this so we can review the details and give an update or suitable workaround for you based on this. 🙂
How odd this first time I answered you reply I got a messages a day later saying it had not arrived and today the my reply shows but the case numbers are removed I just hope you got them otherwise I shall spell them if you require.
Hi there, jacqui2,
Let me clear things out about your case numbers.
While the Intuit Community forum can provide troubleshooting steps and articles to certain questions, we're unable to pull up an account for security reasons. That's why those case numbers were automatically removed in the system.
I suggest getting back in contact with our QuickBooks Online Payroll Team since you're still unable to run payroll. I know you've talked to them already, however they can verify the status of the migration. They'll check if everything has moved over correctly so you'll be able to use the new payroll product.
How to contact customer support
If there was an issue with the upgrade, they will also let you know. And, while waiting for their instruction, you should continue to use PaySuite as before.
Please refer to this article for more details: Upgrading from PaySuite - FAQ. It will tell you more about the life of your data after moving to the new payroll product.
Keep me posted on how the contact goes or if there's anything else you need. I'm always around to help you out.
Thank you and stay safe!
Migrated from desktop as you are not supporting the payroll after the end of this payroll year. Using Standard Payroll and it does not journal the payroll at all and I have been told be tech support that I have to manually input the information. Bearing in mind I run another payroll for another company which was using Paysuite and have transferred to Standard Payroll and that has created new journal accounts and populate easily. However told that you do not support the desktop version in doing the same.
Also, can't view or download the P60's
thank you for the reply - totally more depressing news
QB have refused to allow me to go back to PaySuite so many time! I have spent over 12 talking to them and on screen share. I have also sent so many email
also I haven't the bloody time to read loads of waffle at this time of year normally
I am so steaming mad and disappointed
Thanks for getting back to us here. It is not possible to revert to PaySuite as this has now been discontinued within QuickBooks, however, we can provide you with a data file which includes all of the RTI submissions, payslips, and the p11, p60, and p32 reports. Please get back to us below if you would like us to send you this. 🙂
I'd like to some details and help get you moving in the right direction.
To make the P45 available, you'll need to set a Leaver for the employee then run the last paycheck. Once done, you can view this on the Document page of your employee. You can check this link for more information: Process a leaver in QuickBooks Online Standard Payroll.
Know that I'm always here if you have follow-up questions. Take care and have a good one.
I am in way more in trouble than that - I cant even run my payroll correctly the tax calculates wrongly from the QB badly migrated figures from PaySuite still hasn't been fixed.
They are at this moment finally doing something as I managed to get to the "office of the president"
yesterday after a nightmare of calls and emails
I'm running QB Desktop 2019 with Payroll. I have processed and submitted my final payroll for the 2019/20 tax year. I need to print P60 forms for my employees though and I'm unable to do so. A message appears saying that QB 2019 cannot do this I have to wait for QB2020 to be able to print these forms. When will this be available to download? Thanks
We have been laising with our engineers, they have informed us they have received the figures now and they are looking in it for you as right now. Soon as there are any updates you will be informed via email.
I accidentally left an employee to leave on 31st March 2020 and ran payroll, i want to bring them back under the furlongh rules but after deleting payroll it wont let me change their leaver status back to an employee even if I rerun the March month?
Im on Quickbooks Standard Payroll using Quickbooks Online Plus by the look of it
Hi I have already submitted the payroll for furloughed staff and paid them 80% of salary. I couldn't see any link that was up and running to select to report this to HMRC. My FPS was sent as usual. Do I need to do anything or will there be a link to claim this value back in the coming weeks?
You would create an additional pay category for this on the payroll - you can see steps on how to do this for the system you are using on our guide here.
QuickBooks does not calculate the 80% reduction rate, you can either calculate the 80% and enter this amount and claim this whole amount back from the government, or you can enter their usual salary amount (100%) and claim 80% of this amount back.
Hi, the service to claim this back is not yet available and is expected to open by the end of April, more information on this will be released within the coming weeks from HMRC,
You can see their page here for further guidance on this.
Ok, so have I so far been correct in issuing 80% of salary to staff just through the standard payroll system. With the intention of claiming back this money when the link is available by submitting the value to HMRC?