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Get your Payroll questions answered by a QuickBooks Product Manager here -

QBO Advanced Payroll

QuickBooks Online Advanced Payroll is Intuit's new, fully featured payroll application. It has been designed for accountants and bureaus who are payroll experts and run payroll on behalf of multiple clients. They key features of the product include:



Payroll Automation

Do you have a lot of payrolls that never change, for example, director only payrolls? With QuickBooks Online Advanced Payroll you can fully automate these payrolls to run automatically on their pay date. For some accountancy firm, this can save days of time each month.

We automatically take care of:

  • Calculating the net pay, taxes and national insurance
  • Submitting the RTI filings to HMRC
  • Submitting the contributions information to the correct pension provider
  • Creating and sending the payslips to the employee

If we detect any errors or warnings in the payroll run we can email you to manually check them before they are submitted.


Automatically submits information to workplace pension providers

We have partnered with pensionsync to allow our advanced payroll customers to digitally connected to their pension providers. This means that you can automatically submit pension contributions information, import Opt-Out information and enroll newly eligible members.

If you have a NEST pension, we can also automatically trigger the direct debit payment for you after each submission.


Self-service portal for employees, including a mobile app

Decrease the time it takes you to run payroll and prevent manual data entry errors by allowing your clients employees to submit leave requests, time sheets and update their personal information through our Employee Payroll portal and Mobile Application (iPhone and Android).

Managers can also sign in to this portal to approve leave requests, time sheets and shift rosters for their direct reports. This information is then automatically flowed into the next payroll so all calculations are correct without you having to manually collate time off and hours worked.


Automatically posts journals for all payroll costs into the correct chart of accounts

Configure your chart of accounts to automatically and flexibly post payroll costs into their correct account in QuickBooks.

You can customise which costs are posted where, allowing you to easily separate out directors remuneration from other employees or even post journals for multiple locations into different accounts.


Flexible pay schedules

QuickBooks Online Advanced Payroll supports the following pay schedules

  • Weekly
  • Fortnightly
  • Four weekly
  • Monthly
  • Quarterly
  • Annual

You can also have multiple different pay schedules in a single company.


Detailed Reporting

Advanced payroll includes over 30 payroll reports out of the box. You can also configure it to automatically email out one or more reports on a schedule.

This allows you to automatically update your customers with the correct payroll reports after each pay run!


Timesheet and rostering functionality

Manage rosters for your shift workers directly within advanced payroll, or the Manager portal. Managers can create rosters for locations that they are responsible for and assign them to your employees. Employees can swap shifts, bid on open shifts and manage their availability if you chose to enable this feature.

Employees can then enter their time sheets, clock in and out of shifts, for their manager or payroll administrator to approve.

This saves you a lot of time as this information is automatically pulled into the appropriate pay run, ensuring that you don't need to manually copy and paste information from other systems.


Webinar Dates

Optimise your payroll practice with NEW QuickBooks Advanced Payroll - Wednesday September 4th 3pm-4pm - Register Now


My Marketing Portal - How to build a payroll campaign - Friday September 13th 1pm-1:45pm - Register Now


Getting started with QuickBooks Online Advanced Payroll - Watch On-Demand





What versions of QuickBooks Online is this feature be available in?

  • Simple Start, Essentials and Plus
    • How much will QuickBooks Online Advanced Payroll cost?
      • We are running an introductory offer of £1 per paid employee/month until 5th April 2020 after which, Advanced Payroll will be priced at £8/month subscription fee + £1 per paid employee/month.
      • I signed up for Advanced Payroll during beta, when I begin being charged?
        • As a Beta customer, your usage will remain free until the 19th September. In order to continue using the product without interruption you will need to opt-in to the pricing terms. Providing you opt-in, from the 19th Sept you will be charged the introductory offer rate of £1 per paid employee/ month until 5th April 2020.
      • How much will Advanced Payroll cost at full price?
        • After the introductory offer, advanced Payroll will cost £8/ month subscription fee + £1 per paid employee/ month.
      • When does the introductory offer start and end?
        • It starts on 19th August and will end on the 15th November 2019. If you take out the offer during this period it will be valid until the 5th April 2020.
        • Why do I need to opt-in to continue using Advanced Payroll?
          • As you signed up during a free period you will need to opt-in to the pricing terms to let us know you are happy to continue using the product. You will need to opt-in before the 19th September. If you do not, you will not be able to run future payrolls but you will still have access to your data.
          • Will my bill show me a breakdown of these charges?
            • Yes, you will see the breakdown of the charges on your monthly invoice.

If you need further assistance, sign in to watch videos, read articles or get in touch with our award-winning QuickBooks experts. You can also visit our support site.

Level 1

QBO Advanced Payroll

I want to add vocation pay on this month's paycheck. It is not included the annual amount. I am trying to add it, it automatically changes the monthly annual amount. I need tech. help

QuickBooks Team

QBO Advanced Payroll

Hello there, @adalet.


Thanks for reaching out to the Community. I can help guide you on how to add vacation pay in QuickBooks Online (QBO). 


To add vacation pay on this month's paycheck, you 'll need to use Holiday Pay on the Daily Earnings drop-down menuthen select the Add Earnings


Let me walk you through the steps:

  1. Select your employee's name on the pay run window.
  2. On the Action tab, select Add Earnings.
  3. On the Daily Earnings, click Holiday Pay
  4. Enter the number of days and rate per day. 

For additional reference, you can always check these articles to learn more about QBO Payroll:

This will get you on the right track. Fill me in if you have any other questions about QBO Payroll. I'll be around to help you out. Have a good one! 

Level 2

QBO Advanced Payroll

I have setup the payroll for the first time and setup pensionsync.

I havent run a payroll yet but wish to not have the pensionsync, I would prefer to manually do this as I believe it is not possible to unlock/delete a payrun which could be likely due to new setup :-)

how do I unsync?


QBO Advanced Payroll

I'm glad you came here, MrPlunk.


You still have the option to manually add a pension. However, once the pensionsyc is turned on, there isn't a way we can turn this off in QuickBooks Online (QBO). 


To give you an overview on how to add pensions in QBO, here'a an article for you: Workplace pensions in QuickBooks Online Standard Payroll.


If you wish to permanently turn this off, you'll need to get in touch with our QuickBooks Care Support.


Here's how:


  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

You can reach us through this link: Get help with QuickBooks Online. With this route, you should be able to continue with your work.


Get back to me if you have any other questions. I'm a post away to help. Have a great day!

Level 1

QBO Advanced Payroll


I am new to QBO advanced payroll. Having been switched to this from my previous paysuite on QB. I have a problem with pension payments. Pension payments have been deducted from some staff but I have 3 that it has not deducted it from, even though they previously paid. Not sure why? Any help would be great. 

Also I am not payroll trained in any way so make it easy please ....

QuickBooks Team

QBO Advanced Payroll



Thanks for joining this thread. 


Are all staff on the same pension contribution plan? 


If you have earning thresholds enabled for the pension, please ensure that these 3 employees are earning above the threshold for this payroll period as shown here for the 20/21 tax year.



Level 1

QBO Advanced Payroll


I have checked, yes they are all on the same pension contribution plan. 

And the thresholds are all set at £6240.

Still not working.

Thank you



QBO Advanced Payroll

Hello there, KHPS.


I appreciate you for getting back to us and clarifying things out. 


In your case, I would recommend contacting our support team to help us figure out why this is happening. They have the tools to pull up in a secure environment and be able to help you out with this. We can follow the steps below to get in touch with them:


  1. Click the Help icon.
  2. Select the Contact us button.
  3. Enter a short description of your concern. Then, Let's talk.
  4. You can select either to message an agent or get a call back to talk to one of our specialists.


Due to COVID-19, we have limited support and reduced our support hours. You can reach out to them  from 6 AM-6 PM PT Monday-Friday


Know that if you ever need anything the community and I are all here for you. Stay safe and healthy!

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