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Level 2

Quickbooks online uk payroll has not produced a journal entry.

 
112 REPLIES 112
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QuickBooks Team

Quickbooks online uk payroll has not produced a journal entry.

Hi rob-wilde,

 

 

Thanks for joining us on the Community.

 

Can I check which version of the payroll you are using to assist with this - Standard or Advanced? 

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Level 2

Quickbooks online uk payroll has not produced a journal entry.

Thanks for your response. I'm assuming it's Basic but how can I check?

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Level 2

Quickbooks online uk payroll has not produced a journal entry.

Rob - have you just migrated from Desktop?

 

If that is the case then I have the same problem as you and it is not automatically journalling the payroll.  I have been told they have yet to fix this and that I have to enter every payroll journal manually.  

 

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QuickBooks Team

Quickbooks online uk payroll has not produced a journal entry.

Thanks for getting back Rob - if you have the standard version then this will display as two separate tabs for 'Employees' and 'Payroll' when selecting 'Employees' from the left navigation menu.

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Level 2

Quickbooks online uk payroll has not produced a journal entry.

Thanks for the response.

Yes that's what I see so looks like Standard version.

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Level 2

Quickbooks online uk payroll has not produced a journal entry.

I also have this problem.

 

I am using QBO with Standard Payroll as that is what the sales guy at QB told me would be best for me when migrating from Desktop with Payroll.

 

I ran our first payroll using this at the weekend and it submitted to HMRC fine and it created payslips fine, but nothing at all appears to have posted to the accounts at all.

 

I seriously hope there's an answer to this very quickly because we run weekly payroll and I do not have time to be manually entering journals when this product was sold to me as the replacement for what I already had.

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QuickBooks Team

Quickbooks online uk payroll has not produced a journal entry.

I appreciate you posting here to let us know how you've been going, silverockenterprises. 

 

When you switch from QuickBooks Desktop to QuickBooks Online, there are some things we need to expect on what data converts or not, and how they are converted. I'll attach an article that will explain what we are experiencing right now: What to expect when you switch from QuickBooks Desktop to QuickBooks Online

 

We can also check the Payroll Settings to check to what accounts we linked your expenses and liabilities to. I'll show you how:

  1. Go to the Gear icon and click Account and Settings
  2. Click Payroll from the left menu. 
  3. Select each section to further check the accounts. 
  4. Click Save and Done

Updates will reflect to future transactions already since QuickBooks doesn't retroact. 

 

I'm here if you need more help. Stay safe!

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Level 2

Quickbooks online uk payroll has not produced a journal entry.

There is nowhere in the Payroll settings to set which accounts are used for each payroll aspect.

 

The only possible thing that you might be referring to is the Journal Mapping option. This allows you to select a Net Pay Account which I’d already set to one of our Bank Accounts but nothing posted to that account either. There’s nowhere I can find to set where each payroll element (e.g. wages, directors salaries, commissions, pension costs, tax liabilities etc) are posted to in the accounts

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QuickBooks Team

Quickbooks online uk payroll has not produced a journal entry.

Thanks for getting back to me, silverockenterprises. 

 

Every time that we ran payroll and submitted taxes, we'll have to manually create Journal Entries as you've mentioned. What you have been doing is correct that we have to enter the lump sum amounts in the entry, This is to post all expenses and liabilities to the specific account. I have a screenshot below for your reference and as a sample. 

 

For more details about our Payroll Standard in QuickBooks Online, check out this article: QuickBooks Online Standard Payroll Hub.

 

Thanks again for keeping me posted. I'm just here to sort things out with you. 

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Level 2

Quickbooks online uk payroll has not produced a journal entry.

What??

You have to create payroll journals manually? They don’t post automatically like they do in Desktop with Payroll?

This can’t be right. There must be a solution to this, surely?

That’s a fundamental requirement of having a payroll system that is integrated with your accounting system.

Does it post anything at all? What is the Journal Mapping setting for it it doesn’t do anything?

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Level 2

Quickbooks online uk payroll has not produced a journal entry.

I agree with silverrocketenterprises.

The setting for Journal entry seems to do nothing so why is it included?

 

Payroll Journal Entry.png

 

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QuickBooks Team

Quickbooks online uk payroll has not produced a journal entry.

Hello Rob-Wilde, 

 

If you cant find the Journal for payroll in your chart off accounts under payroll in the payroll Liabilities, then what you will need to do is create the journals yourselves unfortunately and leave feedback in the cog wheeel> feedback. This goes straight to our product engineers. 

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Level 2

Quickbooks online uk payroll has not produced a journal entry.

So do we get an answer on this from QuickBooks?

Does Payroll Online Standard post the payroll journal or not?

I can’t believe this fundamental feature is missing when it was included in the Desktop version.

Somebody confirm please.

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Moderator

Quickbooks online uk payroll has not produced a journal entry.

Hello there, silverockenterprises,

 

A journal entry will be created if there are transactions added in QuickBooks.

 

To check your account on why it's not posting, I recommend reaching out to our QuickBooks support.

  1. Click the Help icon.
  2. Select Contact us.
  3. Enter journal posting, then click Let's talk.
  4. Select from Start messaging or Get a callback.

Let me know if you have other questions.

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Level 1

Quickbooks online uk payroll has not produced a journal entry.

I am running QB online advanced just for payroll and desktop for our accounts (file was too large to transfer - so no other option) - the first 2 payroll runs created a journal but this weeks hasnt ??? Any reason for this ? 

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QuickBooks Team

Quickbooks online uk payroll has not produced a journal entry.

Hello Michelle, 

 

Welcome to the Community page, 

 

Have you changed anything in the payroll from the last 2 weeks?

 

Can you check in the payroll settings and the chart of accounts, make sure they are the same?

 

Let us know how you get on. 

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QuickBooks Team

Quickbooks online uk payroll has not produced a journal entry.

Also Michelle, 

 

can you check that the accounts in the fields, have you definitely finalised the payrun for this week as well?

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Level 1

Quickbooks online uk payroll has not produced a journal entry.

Thanks will check - admittedly when i run it yesterday it didnt bring in the weekly employees I had to add manually which wasnt how it run the previous weeks.  I havent changed settings but something is not quite right 

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QuickBooks Team

Quickbooks online uk payroll has not produced a journal entry.

Hello Michelle, 

 

If you can just check all the things we have said and thanks for that bit of information, if you get back to us and let us know how you get on we can then work with you in looking into what is going on with your payroll. Thanks 

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Level 1

Quickbooks online uk payroll has not produced a journal entry.

Yes its finalised - pension submission and HMRC submission all accepted - just no journal ( I have run the payroll audit report and entered the journal required on my desktop but I dont really want to have to do that each week so would like to resolve )

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QuickBooks Team

Quickbooks online uk payroll has not produced a journal entry.

Hello Michelle, 

 

for the journals you may have to import the chart of accounts/activate/toggle them on employer settings > chart of accounts > import accounts in the top right then if they are listed toggle them on, if they are not there check the chart of accounts within Quickbooks itself to see if they are there, if not you may have to create them so they do show. 

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Level 1

Quickbooks online uk payroll has not produced a journal entry.

SOLVED ::::: went into payroll and although finalised there was a tab for "export to quickbooks" ? - clicked and it now has created a journal 

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QuickBooks Team

Quickbooks online uk payroll has not produced a journal entry.

Hello Michelle, 

 

Perfect, glad to hear you now have the journal for payroll. 

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Level 3

Quickbooks online uk payroll has not produced a journal entry.

Hi Michelle

 

I believe I'm having the same problem as many others with there not being a journal entry after a payroll. 

 

Where was the tab you mentioned? I can't find it at all on my payroll. It's the first time using it after switching from Desktop and I'm not impressed if I have to create the entries myself each time! 

 

Many thanks

 

Louise