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Quickbooks says it can’t connect to hmrc so I can’t send off my vat return. What’s the problem is it your end or hmrc? Will it be fixed for Monday?

 
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Quickbooks says it can’t connect to hmrc so I can’t send off my vat return. What’s the problem is it your end or hmrc? Will it be fixed for Monday?

Hello there, patrickhannatv.

 

We can perform some troubleshooting steps to isolate why you're unable to connect to HMRC. Let's access your QuickBooks account using an incognito window. Here are the shortcut keys depending on the browser you're using:

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + P
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, let's go back to your main browser and clear the cache. A piled cache can also be the reason for the unexpected issues on the pages we've opened like QuickBooks. If it persists, you can use other compatible browsers.

 

I've added this article on how to connect to HMRC to submit VAT:

 

 

Please let me know if you have other questions. Stay safe and healthy.