Payslips

hey have not got my payslips at all I need them 

sorry where do I need to go can u send m the link plz where I need to go please 

Hi 1271550.

When you say you haven't got your payslips at all could you give me some more information. Are the payslips not being produced after you have run the payroll, are you unable to run the payroll?

Let me know and I will be back in touch.

Hi Ash

Thank you for your reply, please disregard this communication this is being sent to you in error.  It is from one of our employees who does not seen to be able to open his payslips in the emails we are sending him.  

hey they stop coming thought on 18 of july and after that I have not getting them and same with my job agency she have stop getting thought my boss and they not come thought she need them like I do it is really in important 

Hi, is it possible for us to change the default password as stated above to something more easy for us to remember?

Hello FA1977, 

Unfortunately there is no way of being able to change the payslips password to something else. 

Thanks. Another quick question, not related to this topic though.  

I have created an employee payslip in QB online and want to change the address of it.  Best would be that I delete the payslip and create a new one.  It does  not allow me to do that.  Any solution here?

Hello FA1977, 

If you have standard payroll then if you delete the payrun, do the changes and then run the payroll again for that period. 

If you have advanced payroll and pension sync on then it would be a case of doing the change and then the next payslip would have the new details on but you cant get it on the current payslip. 

If you have any query's about this let us know we will b e happy to help. 

Hello again, we have the QB Standard payroll.  But there is no way I can delete the payslip.  We only have one employee right now in QB.

Please check the attachment.  I have been helped before by one of your awesome reps who was online and was able to walk me though shared screen, can we do that?

Please see attached file

Hello FA1977, 

Unfortunately there is no way of doing a screen share, this is just a message help support, we can only do screen scare if customer ring in and need to do one. 

To delete a payslip you would need to delete the pay run for that period to do this is 

go to payroll>payroll history>click into that period>actions top right>delete payroll. (this will delete that payslip for you)

Do the changes you need to save them> then re run that period and it will do a new payslip. 

awesome, this is done.  you guys are the best...appreciate your patience.  Will get back to you with more questions, hope its not much of a pain for you guys.

Hello FA1977, 

You are more than welcome, have a wonderful afternoon, if you have any more quires please do not hesitate to reach back out to us, we will be more than happy to assist you. 

This right here is pure excellence at customer service!

Thank you.