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TEST FPS v actual FPS

I've just migrated to QB's payroll and completed my first payroll using the new system.  However, I have done a test FPS submission but don't know how to do an actual submission.  

Lodgment status is ticked but the acknowledgement email from HMRC states I still need to do an actual filing.  

10 REPLIES 10
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Re: TEST FPS v actual FPS

Update - I've seen the button in HMRC settings that asks if you want to send test submissions - So I have changed that to No but it still thinks that I have submitted an FPS rather than just a test one.  

QuickBooks Team

Re: TEST FPS v actual FPS

Hello globalregroup,

 

Are you using the Standard or Advanced payroll?

 

Thanks,

 

Talia

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Re: TEST FPS v actual FPS

advanced

QuickBooks Team

Re: TEST FPS v actual FPS

Hey globalregroup,

 

To make the submission after disabling the test mode you will need to unlock the payroll by opening the pay run and going to 'Pay Run Actions' > 'Unlock' and then 'Finalise'. You should now see the option to 'Lodge Pay Run with HMRC'. To see a log of submissions you can go to Reports > RTI Lodgement messages.

 

Please let us know if this does not resolve the issue :)

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Re: TEST FPS v actual FPS

OK - makes sense but I get this message as it won't let me unlock it 

 

This pay run cannot be unlocked as pension data has been submitted for this pay run

 :( 

QuickBooks Team

Re: TEST FPS v actual FPS

Hello Globalregroup

 

Thanks for your reply..Can we just confirm are you using pension sync for your pension on the advanced payroll?

 

Thanks

 

Emma

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Re: TEST FPS v actual FPS

yes 

Anonymous
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Re: TEST FPS v actual FPS

Welcome back, @globalregroup,

 

I can add a bit more information about this topic.

 

This behavior is normal and your payroll service is working as designed. You're unable to unlock a pay run if the pension is already submitted to Pension Sync.

 

To go about this, I'd recommend contacting our Support Team for further help. They can help you with the FPS setup and process necessary corrections in QuickBooks Online Advanced Payroll. Here's how you can get our contact information:

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

Please update me on how the call goes. I'll be on a lookout for your reply as I want to make sure you're all set. Have a nice day!

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Re: TEST FPS v actual FPS

OK - understood - but surely after submitting a test filing surely there should be a way to then to the formal filing, otherwise what's the point of bothering with a test.  

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QuickBooks Team

Re: TEST FPS v actual FPS

You got a point there, globalregroup.

 

It's best if our phone or chat support can see your setup to check this further. Just follow JenD's steps above to get in touch with them.

 

If you have other questions, you can always go back to this thread.

 

A lovely day to you!