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mark-foster
Level 1

When setting up my initial payroll I set an incorrect total pay to date value for an employee. How can I correct this for submissions to HMRC going forward?

 
Solved
Best answer July 09, 2019

Accepted Solutions
JanyRoseB
QuickBooks Team

When setting up my initial payroll I set an incorrect total pay to date value for an employee. How can I correct this for submissions to HMRC going forward?

Hi there, @mark-foster.

 

Thanks for posting your concerns here in the QuickBooks Community. Let me help share some insights about correcting total pay for an employee. 

 

If you're using QuickBooks Online Payroll (QBOP), you only have one submission per pay period. Since the total pay for date value is incorrect, you'll need to delete and re-create another payroll with the correct information. This way, you can redo the FPS when submitting it to HMRC.

 

Before doing so, you can print out all the payslips and payroll reports to ensure you have the information needed for the employee.

 

Here's how to delete the payroll:

  1. Go to Employees from the left menu.
  2. Select Payroll.
  3. In the Payroll History section, choose the most recent period.
  4. On the Payroll details page, click the Bin (trash) icon.
  5. Read through the checklist and enter Yes in the box.
  6. Click Delete.

Once done, you can now create a new one then resubmit the FPS to HMRC. You may want to check out these articles for the detailed steps:

If you need further assistance with the steps, I recommend contacting our QuickBooks Online Payroll Support for UK. They have additional tools to pull up your account and do a screen-sharing.

 

Fill me in if you have additional questions about the payroll. I'd be happy to answer them for you. Wishing you and your business continued success. 

 

View solution in original post

4 REPLIES 4
JanyRoseB
QuickBooks Team

When setting up my initial payroll I set an incorrect total pay to date value for an employee. How can I correct this for submissions to HMRC going forward?

Hi there, @mark-foster.

 

Thanks for posting your concerns here in the QuickBooks Community. Let me help share some insights about correcting total pay for an employee. 

 

If you're using QuickBooks Online Payroll (QBOP), you only have one submission per pay period. Since the total pay for date value is incorrect, you'll need to delete and re-create another payroll with the correct information. This way, you can redo the FPS when submitting it to HMRC.

 

Before doing so, you can print out all the payslips and payroll reports to ensure you have the information needed for the employee.

 

Here's how to delete the payroll:

  1. Go to Employees from the left menu.
  2. Select Payroll.
  3. In the Payroll History section, choose the most recent period.
  4. On the Payroll details page, click the Bin (trash) icon.
  5. Read through the checklist and enter Yes in the box.
  6. Click Delete.

Once done, you can now create a new one then resubmit the FPS to HMRC. You may want to check out these articles for the detailed steps:

If you need further assistance with the steps, I recommend contacting our QuickBooks Online Payroll Support for UK. They have additional tools to pull up your account and do a screen-sharing.

 

Fill me in if you have additional questions about the payroll. I'd be happy to answer them for you. Wishing you and your business continued success. 

 

View solution in original post

mark-foster
Level 1

When setting up my initial payroll I set an incorrect total pay to date value for an employee. How can I correct this for submissions to HMRC going forward?

Thank You  - I'll follow the instructions to recreate the payroll.

 

Thanks

jsbookkeeping2020
Level 1

When setting up my initial payroll I set an incorrect total pay to date value for an employee. How can I correct this for submissions to HMRC going forward?

Can I use this solution to recreate historical FPS issues? For say 12months? Many thanks

BettyJaneB
QuickBooks Team

When setting up my initial payroll I set an incorrect total pay to date value for an employee. How can I correct this for submissions to HMRC going forward?

Yes, you can use the same solution presented above, @jsbookkeeping2020.

 

However, if the FPS has been submitted already through MTD, you'll need to reach out to our Customer Care Team. They have the tools that can help perform this process for you: 

 

You can reach them by following these steps below: 

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

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Please know that you can always get back here in the Community if you have any other questions. I'd be happy to help you out. Have a nice day!