Running payroll for the first time - PAYE is coming up as £0 for one employee

Darkshot Ltd · ‎February 28, 2022

I am running payroll for the first time on quickbooks and PAYE is coming up as £0 for one employee and I know from previously using HMRC Basic PAYE tools for the same employee that there should be an amount deducted. Does anyone know why is PAYE not being calculated when the employee is above the earnings threshold? Tax code is 1257L.

LollyNino_C · ‎February 28, 2022

Thanks for getting back to us, @Darkshot Ltd.

I'd be grateful if you could use the HMRC PAYE calculator linked here to check the exact figures for this period as a reference point, as these should match what we're seeing in QuickBooks. In your employee setup, make sure the L code is not present.

I would suggest reaching out to our Support Team so a live representative can check and review the root cause of this behavior securely. For the support's contact details, you can follow the instructions laid out under the QuickBooks Online Support.

You might also find these additional references helpful:

In addition to that, I'd recommend consulting your accountant for further details in handling payroll tax codes. They can give you the best option on how to get this setup working in QuickBooks Online.

View solution in original post

Ashleigh1 · ‎February 28, 2022

Hello Darkshot Ltd,

Welcome to the Community page,

What payroll are you using with us at Quickbooks is it Standard or Advanced?

Darkshot Ltd · ‎February 28, 2022

Advanced payroll. Apologies, should have mentioned that in the original post

LollyNino_C · ‎February 28, 2022

Thanks for getting back to us, @Darkshot Ltd.

I'd be grateful if you could use the HMRC PAYE calculator linked here to check the exact figures for this period as a reference point, as these should match what we're seeing in QuickBooks. In your employee setup, make sure the L code is not present.

I would suggest reaching out to our Support Team so a live representative can check and review the root cause of this behavior securely. For the support's contact details, you can follow the instructions laid out under the QuickBooks Online Support.

You might also find these additional references helpful:

In addition to that, I'd recommend consulting your accountant for further details in handling payroll tax codes. They can give you the best option on how to get this setup working in QuickBooks Online.

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Running payroll for the first time - PAYE is coming up as £0 for one employee