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Level 3

Salaried employees do not show salary in pay run - QBOAP

I'm having an issue with adding salaried employees to our pay run (this is a test system for the time being). I can add employees who use timesheets and are paid hourly or specific day rates - but the salaried employees are showing blanks in the pay run. A screenshot is below: Dan and Fred are set up as salaried employees, but they have no earnings coming through for this pay run.

 

Salaried employees no figures.JPG

Also attached are screenshots of the pay run default settings for each of Dan and Fred:

Dan pay run defaults.JPG Fred pay run defaults.JPG

It would be great if someone can point me in the direction of why these people's salaries do not show in the pay run - this is a deal breaker for us as we should not have to enter the hours for these employees every month!

Thanks in advance.

Solved
Best answer March 25, 2020

Accepted Solutions
Highlighted
Level 3

Salaried employees do not show salary in pay run - QBOAP

Sorry for the delay replying. I found the problem this morning - I had created the pay run before adding the employee to the system (this is on a test system so that I can find problems like this before going live).

 

Creating a new pay run *after* the employee exists makes the salary come through properly.

View solution in original post

3 REPLIES 3
Highlighted
QuickBooks Team

Salaried employees do not show salary in pay run - QBOAP

Hi susanwarren1

 

We recommend that you check the pay rates option within the employee that they are the same as the default settings and also the Primary Pay Category, Pay Schedule and Primnary Location are correct in accordance with the employee and the pay run.

Highlighted
Level 3

Salaried employees do not show salary in pay run - QBOAP

Sorry for the delay replying. I found the problem this morning - I had created the pay run before adding the employee to the system (this is on a test system so that I can find problems like this before going live).

 

Creating a new pay run *after* the employee exists makes the salary come through properly.

View solution in original post

Highlighted
QuickBooks Team

Salaried employees do not show salary in pay run - QBOAP

Hey susanwarren1, thanks for getting back to us on this and sharing your solution - you are correct that any draft pay runs would need to be deleted for new changes to employees and their settings to be applied. Smiley Happy