We migrated from QB Desktop at the beginning of the month as payroll was no longer going to be supported by QB for desktop. All info migrated - absolutely fine. We have subscription now with Standard Payroll and I did the payroll run for the end of the month. All fine, submission made to HMRC, can see the payslips, etc.
However, upon a closer look it does not automatically journal. Now I am running standard payroll on another company which has been using QB online for a year and it automatically journals so what is wrong?
After 3 days of talking/chatting to tech support - screen sharing, etc I have been told today that because we migrated from desktop then journalling of the payroll through Standard Payroll does not happen automatically and that it should be manually input.
Really? Anyone else got this problem as there must be a few that have migrated from desktop in the last month or so?
Welcome to the Community forum, Lucy Boulton.
The reason why you're having this issue is that your QuickBooks Online already have Payroll account. This causes the problem for payroll not creating the Journal entry.
Right now, our engineers have all hands on deck working towards a fix. In the meantime, you can create the journal entry manually as a workaround.
I'm including this article for your guide: Create a journal entry in QuickBooks Online.
If you have follow-up questions regarding this process, do let me know. I'll be around to help. Cheering you to a wonderful day ahead!
Thanks but how did I manage to migrate another Desktop company to use Paysuite 12 months ago with no problem at all? And that company has now had to swap to Standard Payroll but again it all seems to be working fine.
You forced us to come off QB Desktop and because you no longer support Paysuite we are stuck with half a solution it seems? You may say your engineers are working on it - I am lucky I don't have a huge payroll to sort but what if I had 50+ employees are you saying I would have to do 50 separate journal entries?
Fortunately I know how to make a Journal entry but the whole point is that I shouldn't need to. Plus why did your tech support take 3 days, mulitple calls, screen sharing, etc to suddenly come up with the fact that the payroll does not automatically create journals.
please could you you tell me how to do the manual journal , I don’t have a clue how to do it i have also had to change from desktop which does it automatically, would really appreciate it Steph
It's nice to have you here, Stephwaite.
I'd be glad to guide you on how to create a journal entry in Quickbooks Online. You may want to reach out to your accountant before doing the process to ensure proper recording and appropriate accounts are used. This prevents messing up your books.
Here's how to create a journal entry:
You can check out this link for additional details: Create a journal entry in QuickBooks Online.
Visit us again here if you have any other concerns. We're always here to help you out.
We have enclosed a screen shot of a typical journal and the accounts to use. On line one the bank will be the business bank account you use to pay your employees their net wages and line four this would be the amount of PAYE liable to HMRC the image we have included is zero as we have employment allowance selected so nothing is due.
Sorry - I had not noticed your request re the journal entries. I think QB are missing the point as it should automatically journal the entries - it does on the current online system. It is just those of us who have migrated from desktop to online and their payroll solution which have the problem and they have acknowledged to me that there is a problem and that they are working on it.
However, forcing us to move to online because they no longer support the desktop payroll and then it not working as it should and having to manually journal every payroll entry is just not on.
I am sure there are others and I hope you don't have many employees as I would think it would be an admin nightmare to do each one individually
Thanks for taking the time to reply.
I am actually making myself ill over this, I spent 5 hours on the phone to Quickbooks Support yesterday and am in an even bigger mess now then when I started.
As the Journal entries automatically posted on the desktop version for the payroll I don't know where to start with the posting of a journal I have no idea which accounts to credit and debit and it seems nobody at Quickbooks knows either.
Desktop was brilliant and the payroll also, don't even know why they have discontinued it when they had already done all the hard work with the RTI etc.
We appreciate that this is not an ideal situation and your frustrations in this regard. We can assure you that our engineers are working towards a solution however we are not able to provide a time frame when the solution will be implemented.
We provided you with a screen shot of a journal entry showing you which accounts are used, you will be able to use that template to create a journal of your own.
Yes I have the same problem I have also found out that you cant set up pre tax deductions such as childcare vouchers apparently you need advance for this function. I am still awaiting a response from Qb regarding the journall
Exactly I agree, I only have 12 employees but have to amend 12 journals every week which is tedious and time consuming, on desktop each payroll item could be set for a designated account now it just goes to a default account which is useless.
I'm guessing this problem still exists as we have just migrated and I've spent hours on the phone to an advisor who couldn't give me an answer and didn't even suggest doing a manual journal - what a waste of everyone's time.
Given that quickbooks were able to send out blanket e-mails telling us that they were going to stop supporting desktop payroll why couldn't they have done the same telling us about this problem?
Does anyone know when the problem will be resolved?
Thanks for joining this conversation, @KSC1.
As of now, we don't have an exact timeline for when this will be resolved. However, rest assured that our Product Engineers are still working to fix this as soon as possible.
In the meantime, you can manually enter a journal entry as a workaround. Please refer to the steps shared by my colleagues above or check out this article for more information: Create a journal entry in QuickBooks Online.
Just in case, I'll add this article for future reference: QuickBooks Online Standard Payroll Hub.
Please let me know if you have any other issues or concerns by leaving a comment in this thread. I'm more than willing to help. Have a wonderful day!
What if we start the payroll from scratch rather than import the details. Does it work then. Its just I have 6 companies to being in within the next 2 days and need to run their payrolls
The imported data isn't all the information and other than the name and address you will need to enter all the other data - tax codes NI code pension salary etc. therefore starting from scratch wont make a difference. The problem is QBposting isn't currently automatic which means you have to create a journal manually. Thet are working on a fix but no timescale. You would have thought that this issue would have been resolved before ceasibg QB payroll desktop