cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

When using Quickbooks Online, on the Payroll dashboard, there is an exclamation beside the Workplace Pension start date, yet all the information is correct. Why?

 
1 REPLY 1
Highlighted
Moderator

When using Quickbooks Online, on the Payroll dashboard, there is an exclamation beside the Workplace Pension start date, yet all the information is correct. Why?

Let's make sure to check if the information entered is complete, stella-jackson.

 

If it is, let's do a browser troubleshooting to see if this is a browser-related error. Let's access your account using a private browser or an incognito window.

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

If you're able to log in and view your Workplace Pension without the prompts, I'd recommend clearing your browser's cache and cookies. However, if you're still getting the same results, you can use a different browser or device.

 

Furthermore, you can also use the Browser Health Checkup Tool to check any issues with your browser’s health and its compatibility with QuickBooks Online.

 

Let me know if you need further assistance in setting up Workplace Pension, I'll be more than willing to help.