Let's make sure to check if the information entered is complete, stella-jackson.
If it is, let's do a browser troubleshooting to see if this is a browser-related error. Let's access your account using a private browser or an incognito window.
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If you're able to log in and view your Workplace Pension without the prompts, I'd recommend clearing your browser's cache and cookies. However, if you're still getting the same results, you can use a different browser or device.
Furthermore, you can also use the Browser Health Checkup Tool to check any issues with your browser’s health and its compatibility with QuickBooks Online.
Let me know if you need further assistance in setting up Workplace Pension, I'll be more than willing to help.
