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kay14
Level 1

WHY AM I UNABLE TO ACCESS MY PAYROLL ON QB ONLINE STANDARD?

 
6 REPLIES 6
John C
QuickBooks Team

WHY AM I UNABLE TO ACCESS MY PAYROLL ON QB ONLINE STANDARD?

Hi kay14

 

What is happening when you are attempting to access your payroll?

Raam
Level 1

WHY AM I UNABLE TO ACCESS MY PAYROLL ON QB ONLINE STANDARD?

Well, this is embarrassing...

It looks like payroll is experiencing some problems right now.

Please check back later while we try to fix the issue.

John C
QuickBooks Team

WHY AM I UNABLE TO ACCESS MY PAYROLL ON QB ONLINE STANDARD?

Hi Raam

 

It may be a browser related issue, we recommed clearing the cache and cookies on your browser or use an incognito/private window. If this doesn't resolve the issue please let us know.

John C
QuickBooks Team

WHY AM I UNABLE TO ACCESS MY PAYROLL ON QB ONLINE STANDARD?

Hi Raam

 

We have now been made aware of an issue when accesing standard payroll. If you are still not able to access the payroll system we would be grateful if you can contact our telephone support team who will add yoour details to the ongoing investigation.

rachb
Level 1

WHY AM I UNABLE TO ACCESS MY PAYROLL ON QB ONLINE STANDARD?

So we need to call and wait for about 2 hours before we can log the problem.  I cannot access Payroll either and followed clearing our cache as suggest by your earlier post.  

Ashleigh1
QuickBooks Team

WHY AM I UNABLE TO ACCESS MY PAYROLL ON QB ONLINE STANDARD?

Hello Rachb, 

 

We are aware that there is an issue with payroll not loading, we are working on a fix currently as it should be back up and working again soon. 

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