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bingomel
Level 1

Workplace Pension

On my payroll page there is an exclamation mark next to my workplace pensions and when I click onto the enter pension details the details are already showing. So why do I have the exclamation mark?  

5 REPLIES 5
IamjuViel
QuickBooks Team

Workplace Pension

I can help you sort this out, @bingomel.

 

I have replicated your concern here on my end to see the exact error you're getting. However, I was able to successfully enter my Workplace Pension details. Let's first make sure that you've entered all the necessary information for your Workplace Pension. Once completed, log out from your QuickBooks account and log in again. Doing this, your system will be updated.

 

If you're still getting the same prompts, let's access your account using a private browser or an incognito window. From here, we'll be able to isolate this concern for a possible browser-related.

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

If you're able to log in and view your Workplace Pension without the prompts, I'd recommend clearing your browser's cache and cookies. However, if you're still getting the same results, you can use a different browser or device. You can check this article to fix unexpected browser behaviours: Troubleshooting browser problems.

 

Lastly, you can also use the Browser Health Checkup Tool to check any issues with your browser’s health and its compatibility with QuickBooks Online.

 

Leave your comments below if you have other questions about navigating around QuickBooks. I'm just a few posts away.

bingomel
Level 1

Workplace Pension

I am still having this problem.

ShiellaGraceA
QuickBooks Team

Workplace Pension

Hello @bingomel,

 

Let's update your pension details from the account settings to get this resolved. Let me guide you how.

 

  1. Go to Gear, then Account and Settings.
  2. Select Employees tab, then edit the Workplace Pension.
  3. Hit Save or Done.

 

Once done, close and re-open your account to refresh the system. Then, check your Workplace Pension section again. You can also check this article for your reference: 

QuickBooks Online Standard Payroll Hub.

 

Please know that we're always here if you have other questions or concerns. Feel free to swing by anytime. Cheers!

bingomel
Level 1

Workplace Pension

Hi

 

I have tried the steps below and am still getting the same error

 

This has only been visible on my payroll page for about the last six weeks so not sure why it has appeared when no changes have been made by me.

MirriamM
Moderator

Workplace Pension

Hello again, @bingomel. I appreciate you doing the troubleshooting steps provided by my colleagues above. 

 

As I have reviewed the screenshot you've provided, it appears that the start date is not updated. To get this resolve, I recommend have your Pension start date be update. 

 

Here's how:

  1. Click the Gear icon at the top.
  2. Select Account and Settings
  3. In the left menu, select Payroll
  4. Go to the Workplace pension start date section and hit the pencil icon
  5. Update start date in the Choose your start date field.
  6. Hit Save, then Done

After doing the process above, go to the Payroll page again and check if it's now resolved. 

 

If you need tips and related articles in managing your account, you can always check out our QuickBooks Community help website

 

If there's anything else I can do for you, let me know by commenting below. I'm happy to help. Have a great day!

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