Thank you for reaching out to the QuickBooks Community, keepingupappeara. There is an open investigation into the situation you are sharing. Our Payment Team is aware, and I recommend connecting with us and sharing this number INV-83740 to be added to the list of affected users. They will also be able to check your account and see if the payment did, in fact, go through. Here's how:
- Go to the Help menu.
- Hit the Contact Us button
- Enter "callback" in the "What can we help you with?" section.
- Select "Let's Talk"
- Pick the "Get a call" option to connect with us.
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The Community and I have your back, so please let me know if you need any additional assistance. I hope you enjoy your day. Be safe and take care.