cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 2

HSBC (and previously RBS) Open Banking Feeds' Issues

I manage 2 Intuit Accounts, one for my business and another for a charity.

 

After the switchover to Open Banking, my feed from RBS is only showing one account. I am unable to get the 2nd RBS account to link into Quickbooks.

  • I spoke to HSBC Online, and they indicated that Intuit system only requested 1 account hence the snd account does not appear. 
  • I spoke to Intuit support and they said that it is already outside Intuit when the system is upgarding the system; hence the fault is at RBS end as I am already signed into RBS online banking from Quickbooks.
  • So I called RBS again; and was given the same answer as per 1st bullet above ie. Intuit need to inform them which accounts to link to Intuit

This is really frustrating. Any assistance or similar issues faced out here.

 

Today, I am requested to upgrade to Open Banking for my Business Account. My Quickbook feed are coming from my Savings Account, my Current account and my Credit Card Account.

  • There is only 1 account (Current Account) available for the interface
  • WHY ????

Anyone with this same issue? Would appreciate assistance.

Thanks.

 

20 REPLIES 20
Highlighted
Level 1

HSBC (and previously RBS) Open Banking Feeds' Issues

Hi,

I had been struggling with the same problem for hours before reading in the HSBC "Managing Bank Feeds" user guide which clearly states page 18 chapter 7.2 :-

"Currently, HSBC supports bank feed connections for current, savings and foreign currency accounts."

No mention of credit card accounts.

Obviously still under development !

I just like to know how long we are likely to have to wait, will have to ask HSBC.

Hope this helps someone....

Highlighted
Level 2

HSBC (and previously RBS) Open Banking Feeds' Issues

I've got this too - a current account and a savings account, and I can only get the current account connected. The savings account doesn't appear in the list of accounts as an option to select.

 

Sadly, it looks like only current accounts are available right now:

"Initially, only current account data can be requested" - from https://www.business.hsbc.uk/en-gb/open-banking under the What data is shared? question.

 

Looks like we'll be waiting a while....

 

A

Highlighted
QuickBooks Team

HSBC (and previously RBS) Open Banking Feeds' Issues

Hello Alex, 

 

If the account is not showing then it means it is not yet on the new open banking, it is just a case of waiting until the connection becomes available and just csv the transactions into your that account until there is a current connection for it. 

Highlighted
Level 1

HSBC (and previously RBS) Open Banking Feeds' Issues

Okay I am fine with that in principal.  However, If the individual Bank account does not show when you attempt to link accounts.  Is there any way to set up 6 individual bank accounts on the QuickBooks Banking page without being connected to the bank?  I have attempted by connecting them all to the single HSBC current account that shows, all the individual transactions come through from the Bank with the bank feed but are distributed to multiple QuickBook credit-card and bank accounts.  I can manage this at the moment by just excluding the incorrectly allocated ones.

Highlighted
QuickBooks Team

HSBC (and previously RBS) Open Banking Feeds' Issues

Hello Delapre-Ron, 

 

If you go to the chart of accounts and add the bank account name and save then go to the banking page upload the CSV of your bank transactions saved from the bank then choose that chart of account you can then still use the banking page without any live connections until there is one for that account.  

Highlighted
Level 1

HSBC (and previously RBS) Open Banking Feeds' Issues

hi,

im having the same problem - only connecting my main account - not my second account - HSBC have said however, that both are now open and should be able top be picked up - yet on QuickBooks it doesn't show it me when im accessing bank feed - any ideas?

Highlighted
QuickBooks Team

HSBC (and previously RBS) Open Banking Feeds' Issues

Hello James, 

 

Welcome to the community page, 

 

what is the second account you are trying to connect to in Quickbooks, is it a saving account or credit card account? 

Highlighted
Level 1

HSBC (and previously RBS) Open Banking Feeds' Issues

Have just noticed the same. 

 

Client banks with RBS, but when you go to renew the bank feeds, the only options available are for 'Personal Account' or 'Bankline', and my client's account is RBS Business 'Digital Banking'. 

 

I would have thought that there were loads of companies using this type of account who now have to go through the manual hassle of uploading csv data instead of the bank feeds, which is promoted as the number 1 reason to use QB!

Highlighted
Level 1

HSBC (and previously RBS) Open Banking Feeds' Issues

To anyone reading this post: 

When connecting HSBC accounts other than just your current business account,

do not be tempted to click on the HSBC logo for current account

Choose HSBC Bank (UK) - Business Banking - Other Accounts.

Highlighted
Level 2

HSBC (and previously RBS) Open Banking Feeds' Issues

Thank you for the information.

 

Even though all my interfaces work previously, I decided to try it out by disconnecting them. After that, I added the Connection again and link all 3 (Deposit, Current and Credit Card) back to my QuickBook Account and it all reconnected back okay.

 

I need to try this out on the RBS bank interface as there might be a separate "Other Accounts" option that will work for the other set of QuickBooks I handle. 
(*** Just checked but RBS option is still not there for Deposit Account ***)

 

Thanks.

Highlighted
Level 1

HSBC (and previously RBS) Open Banking Feeds' Issues

that kind of helps - i can now link and see my savings account - but it wont update it when i try - the page says connecting then just goes blank with no update - any idea?

Highlighted
QuickBooks Team

HSBC (and previously RBS) Open Banking Feeds' Issues

Hello James warne, 

 

Can we ask what web browser you are using when trying to update the account to bring in your transactions? 

Highlighted
Level 1

HSBC (and previously RBS) Open Banking Feeds' Issues

currently using microsoft egde - but i have tried to bring the transactions in on chrome as well - still doesnt do anything - top part of screen just goes blank with nothing happening

Highlighted
QuickBooks Team

HSBC (and previously RBS) Open Banking Feeds' Issues

Hello James Warne, 

 

We advise using Quickbooks in google chrome then edge as we don't support it anymore.

Can you log into Quickbooks in an incognito window on chrome and try the bank in there for us and let us know how you get on. 

Highlighted
Level 1

HSBC (and previously RBS) Open Banking Feeds' Issues

To advise individuals following this post;  I have just completed the test as requested.

1)  Disconnected all 6 HSBC Bank accounts from QuickBooks.

2)  Signed off from QuickBooks and closed browser

3)  Started QuickBooks in Google Chrome session in “New incognito window”

4)  Selected “HSBC Bank (UK) - Business Banking – Other Accounts” despite one of the accounts
      being our current account (this is misleading).

5)  Attached each of the 6 HSBC accounts to its appropriate QuickBooks account.

6)  Selected todays transactions only

7)  Updated

                      All seems to update and show correct balances  – Thank you

Highlighted
QuickBooks Team

HSBC (and previously RBS) Open Banking Feeds' Issues

Hello Delapre-Ron, 

 

So glad to hear that you have got your HSBC account all connected again in Quickbooks and all your transactions have come though that you needed as well. 

Highlighted
Level 1

HSBC (and previously RBS) Open Banking Feeds' Issues

hi - ive done the same and now have both accounts connected  - which is great - but it seems to have gone back to before the open banking change - so i now have to enter security details when i want to update the bank accounts each time - at least i have access to both but just not this rubbish 'open banking' thing

 
 
 
Highlighted
QuickBooks Team

HSBC (and previously RBS) Open Banking Feeds' Issues

Hello James, 

 

Glad to hear you have got your HSBC account all connected and working, HSBC have changed the connection to this enables the customers to connect to it the old way until they sort the open banking issues out. 

Highlighted
Level 1

HSBC (and previously RBS) Open Banking Feeds' Issues

Problem with HSBC bank feeds, savings account wouldn't download transactions.  Disconnected account with bank, then connected again waited 3 days.  Then tried bank feed again with quick books and it's downloaded the transactions from the current account exactly the same for the savings, like 2 identical accounts and it does not give the correct info for the savings accounts.  Anybody had this problem??.

Highlighted
QuickBooks Team

HSBC (and previously RBS) Open Banking Feeds' Issues

Hello Online24, 

 

When you disconnected the savings account and reconnected it did you search for 'HSBC Bank (UK) - Business Banking - Other Accounts' and selected this account type or not? 

 

If not can you disconnect the savings account and add the one that says 'other accounts' please. 

 

Let us know if it pulls through the correct transactions for that savings account.