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How to get help with QuickBooks

by Intuit•22• Updated a day ago

Find answers to your questions and connect with our experts for all QuickBooks products and services.


Access help within QuickBooks

You can find immediate answers to many common questions directly within your QuickBooks product.

  1. Sign in to your QuickBooks Online account.
  2. Select the Help (?) icon.
  3. Use the Digital Assistant for automated help or select Search to find articles and guides.

Alternatively, visit the QuickBooks Contact Us page.


Support hours

Our support hours vary depending on your QuickBooks product.

QuickBooks Online

  • Phone support and callback: Monday to Friday, 8:00 AM to 6:00 PM
  • Chat support: Monday to Friday, 8:00 AM to 8:00 PM | Weekends, 8:00 AM to 6:00 PM
If you are considering making changes to your Self-Employed account and need to discuss your options, please contact us at 0800 028 2548.
  • Phone support and callback: Monday to Friday, 8:00 AM to 6:00 PM
  • Chat support: Monday to Friday, 8:00 AM to 10:00 PM | Weekends, 8:00 AM to 6:00 PM
  • Phone support and callback: Monday to Friday, 8:00 AM to 6:00 PM
  • Chat support: Monday to Friday, 8:00 AM to 10:00 PM | Weekends, 8:00 AM to 6:00 PM

QuickBooks Payroll and Time

  • Phone Support and callback: Monday to Friday, 8:00 AM to 6:00 PM
  • Chat support: Monday to Friday, 8:00 AM to 10:00 PM | Weekends, 8:00 AM to 6:00 PM
  • Phone support and callback: Monday to Friday, 8:00 AM to 6:00 PM
  • Chat support: Monday to Friday, 8:00 AM to 7:00 PM | Weekends, 8:00 AM to 6:00 PM

Important information regarding QuickBooks Desktop

Please be aware that all QuickBooks Desktop products and services, including support and VAT submissions for Making Tax Digital (MTD), have been discontinued in the UK. The software is no longer compliant with HMRC regulations.

To understand what this means for your business and to learn about the options for your company data, please see the full details here: QuickBooks Desktop: Discontinuation information.

QuickBooks Online EssentialsQuickBooks Online Payroll AdvancedQuickBooks Online Payroll StandardQuickBooks Online PlusQuickBooks Online Simple StartQuickBooks Self-Employed

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