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Keep your QuickBooks Practice Manager account active

by Intuit• Updated 2 months ago

Learn how to stay active, what happens if you don’t use QuickBooks Practice Manager for a while, and how to reactivate a deactivated account.

When an account is marked inactive

A Practice Manager workspace becomes inactive after 30 consecutive days with no user logins and no manual actions.

Manual actions include:

Signing in to Practice Manager
Creating or updating tasks, clients, or contacts
Sending emails from the workspace
Adding users

Note: Automated or scheduled background processes don't count as activity.

How to stay active

What happens when you’re inactive

If your workspace has no activity, we’ll send email notifications and take the actions below.

Day of inactivity	What we send / do	What you need to know
30 days	Email: ‘Important: Your subscription and access to Practice Manager is at risk’	You have 30 days to sign in and use Practice Manager.
46 days	Email: ‘Important: Your access to Practice Manager is at risk’	14 days remaining to keep your account active.
53 days	Email: ‘Time is running out to keep your free Practice Manager account’	7 days remaining.
59 days	Email: ‘Final reminder to keep access to Practice Manager’	Your account will expire tomorrow unless you take action.
60 days	Email: ‘Your Practice Manager account has been deactivated’ and account deactivated	You can still reactivate within the next 30 days by signing in and performing any action.
83 days	Email: ‘Your Practice Manager data will be deleted in 7 days’	Deletion happens 30 days after deactivation if no action is taken.
90 days	Email: ‘Your Practice Manager account has been deleted’ and data permanently deleted	To use Practice Manager again, create a new account. Data can’t be recovered.

Reactivate a deactivated account (days 60–90)

You have 30 days after deactivation (from day 60 to day 90) to restore full access before your data is permanently deleted.

Do one of the following:

Open any notification email and select the call-to-action link, or
Go to QuickBooks Practice Manager and sign in to your account.

Then perform any manual action (for example, create or update a task). This immediately reactivates your workspace, restores all functionality (emails, integrations), and resets the 30-day inactivity clock.