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Restore an inactive balance sheet account in QuickBooks Online

SOLVEDby QuickBooks51Updated January 23, 2024

When you delete a balance sheet account in your chart of accounts, it's made inactive instead, which is more like archiving. This allows QuickBooks to keep all the transactions on the account so you can restore the inactive account in the future. (This doesn’t apply to income and expense accounts.)

We'll show you how to restore a deleted or inactive account.


Restore an inactive account

From the Chart of Accounts

  1. Go to Settings ⚙ and select Chart of accounts (Take me there).
  2. Next to the printer icon, select the Settings ⚙ icon, then check Include inactive.
  3. Find the inactive account you want to restore. It will be marked with (deleted).
  4. In the Action column, select Make active.

From the Audit Log

  1. Go to Settings ⚙ and select Audit log.
  2. Find the inactive account.
  3. Select the account hyperlink from the Event column. This takes you to the Account screen.
  4. Select Inactive to uncheck it.
  5. Select Save and Close.

The account should be reactivated.

Correct a restored balance sheet account's balance

If you restored a deleted account with a non-zero balance, make sure to delete the automatic adjustment entry created by QuickBooks. This corrects the account balance to what it was before deletion.

  1. Go to Settings ⚙ and select Chart of accounts (Take me there).
  2. Find the restored account, then in the Action column, select Account history.
  3. Find the transaction with the memo Created by QB Online to adjust balance for deletion. It should be the last entry in the register.
  4. Select the entry, then Delete.
  5. Once asked to confirm deletion, select Yes.

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