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Clear up customers with zero net balances in the Accounts Receivable Ageing report

SOLVEDby QuickBooks18Updated December 01, 2022

If you're seeing customers with net zero balances in the A/R Ageing Summary report, it's usually caused by an invoice that's not linked to a payment or credit.

Note: Even if the net balance is zero, the A/R Ageing Summary report will still show the open invoice.

To clear up the net zero balances:

  1. Select + New.
  2. Select Receive Payment.
  3. Enter the customer name and leave the Amount Received blank.
  4. For the Payment Date, enter the date you'd like to use for an invoice closing date for your reports.
  5. Under Outstanding Transactions, put a tick next to the invoice to be paid with the credit.
  6. Under Credits, put a tick next to the credit.
  7. Choose Save. The zero balances should now be gone from the A/R Ageing Summary report.

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