Find and fix missing bank transactions in QuickBooks

Learn what to do if your bank transactions aren’t showing in QuickBooks Online. This article covers the most common reasons they go missing and shows you exactly where to look to get things back on track.

Step 1: Refresh your bank connection

If you haven’t seen new transactions in a while, it’s possible QuickBooks just hasn’t downloaded them yet. It typically pulls in new data once a day—but you don’t have to wait. You can manually update the feed to grab the latest activity from your bank.

Update your bank feed manually

1. Go to Transactions.
2. Select Bank transactions (Take me there).
3. Select Update.
4. Once updated, check the For review tab to see if the missing transaction appears.

Step 2: Check your bank connection status

If your bank connection has expired or disconnected, QuickBooks won’t be able to bring in new transactions until you reconnect and give consent again. Any transactions from the time of disconnection may have been skipped—but you can recover them by reconnecting with the right date range.

Step 3: Look in the Banking tabs

Sometimes the transactions are there—but not where you expect them. QuickBooks sorts imported transactions into different tabs depending on their status. Checking all tabs ensures nothing has been missed or filed incorrectly.

Check your bank feed

1. Go to Transactions. 
2. Select Bank transactions (Take me there). 
3. Select the bank tile or credit card account you downloaded the transaction from. 
4. Check these tabs one by one:
   • For review – This is where QuickBooks puts recently downloaded transactions for you to review. If you find the missing transaction, assign it to an account. Remember, transactions won't appear in your books until they are categorised.
   • Categorised – These are already added. Look at the Added or Matched column to see which account they were assigned to. If you find the missing transaction but it's in the wrong account, follow these steps to unmatch and move it.
   • Excluded – Transactions marked as duplicates or personal go here. QuickBooks won't add excluded transactions to your accounts. If you want to include it, select Undo from the action column. Then go back to the For review tab and categorise it into the correct account.
     

Step 4: Review your account history

Each bank account in QuickBooks has a full transaction log, which includes all added and categorised transactions. This is a useful place to search when you’re not sure if a transaction was downloaded, matched, or manually entered.

Search the account history

1. Go to Settings and select Chart of accounts (Take me there).
2. Find your bank account, then select Account history.
3. Search for the transaction. You can apply filters like date range, amount, or transaction type to narrow things down.

Step 5: Check uncategorised accounts

When QuickBooks doesn’t know how to categorise a transaction—especially during setup or upload—it may send it to a default account called Uncategorised Income or Uncategorised Expense. It’s a good idea to check these accounts if you still can’t find what you’re looking for.

Run reports on uncategorised accounts

1. Go to Settings and select Chart of accounts (Take me there).
2. Look for Uncategorised Income or Uncategorised Expense.
3. Select Run report next to each one.
4. Search the report for your missing transaction. If you find it here, follow the steps to unmatch and assign it to the correct category.

What's next?

For more help on fixing bank errors, see these related articles:

• Fix bank connection errors
• Fix bank reconciliation issues
• Fix bank reauthorisation loop