Fix online banking errors after a bank merger

Note: This article is for customers using QuickBooks Online (Advanced, Essentials, Plus, and Simple Start) and Sole Trader.

If your bank merged with another bank, it's likely that you'll have to change the way you access your accounts online. In addition, you may receive error codes such as 162, 102, 108, or 525 regarding connecting to your bank accounts.

If this happens, take the following steps to resolve the errors:

1. Contact the new bank (the one currently holding your account) and verify how to access your online accounts. The new bank should give you a new URL and login information for their online banking website.
2. Go online and make sure you can access your accounts from the new site using the new credentials you were given. If not, contact the bank for assistance.
3. In QuickBooks, disconnect the old account and reconnect using your new credentials.

For the steps to disconnect a Downloaded Transaction account, see Disconnecting an account from the Downloaded Transactions page