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Open Banking connection errors in QuickBooks Online

SOLVEDby QuickBooksQuickBooks Online44Updated 3 days ago

Open Banking in QuickBooks Online saves you from tracking your bank transactions manually. However, you may occasionally encounter an error that will prevent you from downloading your transactions. Here's how you can fix Open Banking errors in QuickBooks.

Tip: Our in-product Digital Assistant can walk you through the steps to fix your bank connection. Simply click the link to open the Digital Assistant, type "fix my bank", and follow the steps. Get started now.

If your bank connection has expired and you're unable to reauthorise the connection, simply reconnect the affected account and consent to another 90-day connection by following the steps in how to reauthorise your bank account.

Before you disconnect your account, review the transactions QuickBooks already downloaded from your bank. This prevents it from downloading duplicates when you reconnect.

These are usually temporary errors that should self resolve within 48 hours. If the error persists, try following the steps listed in how to reauthorise your bank account to reconnect your account.

In this case, the connection between QuickBooks and your bank isn't working as expected. Normally QuickBooks will try to retrieve bank transactions but if the bank doesn't respond it will show this error.

To fix this go to Bookkeeping, select Transactions, then select Bank transactions (Take me there). Select the affected bank account and select Update.

This error happens when the connection to the bank expires. If the bank is partially connected, go to Bookkeeping, select Transactions, then select Bank transactions (Take me there) in QuickBooks. Select the affected bank account and disconnect it via the pencil icon (on the bank balance tile) and try to reconnect again.

If you see this error, it means that you have either closed the consent page while connecting to Open Banking in QuickBooks, or you may have pop-up blockers on your browser that are active. This prevents you from completing the setup and proceeding to the transaction page.

To resolve this issue, disable the pop-up blockers on your browser and try to connect again. Alternatively, refresh the page to allow for the consent page to fully load.

If you see the error message "Sorry we can't update your account, please try updating again later.", this means the transactions in QuickBooks aren't updating. This is usually a temporary error and should automatically be fixed within 48 hours. If the issue still persists after 48 hours, please contact support.

If you see these errors in QuickBooks, read and follow the steps in fix bank error 390 and 1000.

If your bank connection expires, or you need to re-authenticate it, simply follow our article to reauthorise your bank connection in QuickBooks Online.

If you don't connect a bank account to QuickBooks and only upload a CSV file, the bank balance will show as £0.00. This is because there is no live bank connection.

If your bank balance shows £0.00 after connecting to your bank account in QuickBooks, sign out and sign in again to QuickBooks. Then, you should see the correct bank balance. If not, select the Update button to try again.

You can either try to clear cache and cookies, or try logging into QuickBooks in an incognito window – which is also known as private browsing.

This help article will show you what to do if you have issues when manually uploading bank and credit card transactions into QuickBooks Online.

A message that says “Sorry, you don't have any valid accounts” could impact Bankline accounts with RBS (Royal Bank of Scotland), NWB or Ulster Bank. This means that you may not have an account available on Open Banking, or do not have the appropriate account privileges with your bank to share your information.

To resolve this issue, set up the appropriate Open Banking privileges on your bank account or contact the Bankline's service desk on the freephone number which can be found on their website.

Unfortunately QuickBooks does not convert PayPal foreign currency transactions to GBP. You'll need to:

  1. Exclude foreign currency transactions when you review these in your QuickBooks.
  2. Add these transactions manually or via a CSV file with the correct amount.

See add transactions or manually upload transactions to QuickBooks. If you use QuickBooks Self-Employed, here's how you can add transactions or import transactions.

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