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Understand Intuit charges on your credit card or bank statement

by Intuit• Updated 1 week ago

Learn how to get more details about Intuit charges to your credit card or bank account.

Note: This article is for customers using QuickBooks Online (Advanced, Essentials, Plus, and Simple Start) and QuickBooks Sole Trader.

If you don’t recognise an Intuit or QuickBooks charge, here's how to check where it came from and why.

Note: If you use online banking with QuickBooks, your bank might charge you a service fee for allowing the connection. This charge isn't from Intuit.

Select the product you want to look up a charge for.

Option 1: Look up a charge here

You can use this tool to look up a charge for any of these products:

  • QuickBooks Online
  • QuickBooks Online Accountant (Note: functionality to drill into bill not available)
  • QuickBooks Self-Employed
  • QuickBooks Online Payroll
  • QuickBooks Time
  • QuickBooks Sole Trader

Note: This form shows charges on or after May 27, 2020. For charges before that date, use option 2.

Note: If a charge can't be found using the charge look-up tool, see Mailchimp's terms of service for details on Mailchimp payments.

Option 2: Look up a charge in your billing history

Select the product you want to look up a charge for.

  1. Sign in to your account.
  2. Go to Settings Settings gear icon. and select Subscriptions and billing.
    You’ll see all your active subscriptions.

Alternatively, when logged into QuickBooks, you can:

  1. Select the Profile icon next to Settings ⚙.
  2. Select Manage your Intuit Account. 
  3. Select Products & billing. 
  4. Select the company name to show more details, like the subscription price of each company.
  5. Select View payment history to see full payment history for the active subscription.

You can also access this section by visiting accounts.intuit.com and logging in with your username. 

This will show all active subscriptions linked to your email address/username you are currently logged into.

For Intuit Online Payroll Full Service, contact us and we'll help you understand the charge.

  1. Sign in to your account.
  2. Go to Settings ⚙️ and select Subscriptions and billing.
    You’ll see all your active subscriptions.

If you don’t see your product or charge, you might have multiple accounts. Be sure to sign in to the account you used to register your product or service.

Still don't know what the charge is for

Get in touch with us. We’ll help you understand what the charge is about.

If you would like to request a refund, here’s how to submit a refund request.

QuickBooks Online App for AndroidQuickBooks Online App for iOSQuickBooks Online EssentialsQuickBooks Online Payroll AdvancedQuickBooks Online Payroll StandardQuickBooks Online PlusQuickBooks Online Simple StartQuickBooks Self-Employed

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