Understand Intuit charges on your credit card or bank statement
by Intuit• Updated 2 days ago
Learn how to get more details about Intuit charges to your credit card or bank account.
Note: This article is for customers using QuickBooks Online (Advanced, Essentials, Plus, and Simple Start) and QuickBooks Sole Trader.
If you don’t recognise an Intuit or QuickBooks charge, here's how to check where it came from and why.
Note: If you use online banking with QuickBooks, your bank might charge you a service fee for allowing the connection. This charge isn't from Intuit.
Option 1: Look up a charge in your billing history
Select the product you want to look up a charge for.
If you don’t see your product or charge, you might have multiple accounts. Be sure to sign in to the account you used to register your product or service.
Option 2: Look up a charge here
You can use this tool to look up a charge for any of these products:
- QuickBooks Online
- QuickBooks Online Accountant (Note: functionality to drill into bill not available)
- QuickBooks Self-Employed
- QuickBooks Online Payroll
- QuickBooks Time
- QuickBooks Sole Trader
Note: This form shows charges on or after May 27, 2020. For charges before that date, use option 2.
Note: If a charge can't be found using the charge look-up tool, see Mailchimp's terms of service for details on Mailchimp payments.
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