QuickBooks HelpQuickBooksHelpIntuit

Understand Intuit charges on your credit card or bank statement

by Intuit•1• Updated 1 month ago

If you don’t recognise an Intuit or QuickBooks charge, here's how to check where it came from and why.

Notes:

  • This article is for customers using QuickBooks Online (Advanced, Plus, Essentials, or Simple Start) and QuickBooks Sole Trader.
  • If you use online banking with QuickBooks, your bank might charge you a service fee for allowing the connection. This charge isn't from Intuit.

Prerequisites

To get started, you’ll need your credit card or bank account info, and the amount and date of the charge to look it up. If you don’t have them, sign in to your account and review your billing history.

Select the product you want to look up a charge for.

  1. Sign in to your account.
  2. Go to Settings Settings gear icon. and select Subscriptions and billing.
    You’ll see all your active subscriptions.

Alternatively, when signed in to QuickBooks, you can:

  1. Select the profile icon next to Settings Settings gear icon..
  2. Select Manage your Intuit Account. 
  3. Select Products & billing. 
  4. Select the company name to show more details, like the subscription price of each company.
  5. Select View payment history to see full payment history for the active subscription.

You can also access this section by visiting accounts.intuit.com and signing in with your username. 

This will show all active subscriptions linked to your email address/username you are currently signed in to.

For QuickBooks Payroll, contact us and we'll help you understand the charge.

Find a charge here

You can use this tool to look up a charge for any of these products:

  • QuickBooks Online
  • QuickBooks Online Accountant (Note: Functionality to drill into bill not available)
  • QuickBooks Self-Employed
  • QuickBooks Online Payroll
  • QuickBooks Time
  • QuickBooks Sole Trader

Note: This form shows charges on or after May 27, 2020.

Notes:

  • If you don’t see your product or charge, you might have multiple accounts. Be sure to sign in to the account you used to register your product or service.
  • If a charge can't be found using the charge look-up tool, see Mailchimp's terms of service for details on Mailchimp payments.
QuickBooks Online EssentialsQuickBooks Online PlusQuickBooks Online Simple StartQuickBooks Self-Employed