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Change your company name, contact info, or Companies House Registration Number (CRN) in QuickBooks Online

SOLVEDby QuickBooks110Updated 1 month ago

Learn how to change your company name, contact info, or Companies House Registration Number (CRN) in QuickBooks Online.

The info your customers see on sales forms and invoices depends on what you set up in your account. It’s also your internal info on file with Intuit. If you need to make changes, you can always edit them in the settings.

Change your company info

Keep your company info up to date so customers can identify and contact your business. There are also features in QuickBooks that use your company info to work, so make sure it's accurate.

Note: In some scenarios, it might be best to add another company instead of changing your company info. This keeps your books distinct for tax purposes. This is likely best if you’ll use a different Companies House Registration Number (CRN) for filing.

  1. Go to Settings ⚙ and select Account and settings.
  2. Select the Company, then ✎ Edit the section you want to update.
  3. Select Save, then select Done.

Update your company name

  1. Go to Settings ⚙ and select Accounts and settings.
  2. Select Company, then ✎ Edit in the Company name section.
  3. Enter the new name in the Company name field.
  4. If the company's legal name is different from the Company name you entered:
    1. Enter the legal name in the Legal name field.
    2. Otherwise, select the Same as company name checkbox.
  5. Enter or edit your Companies House Registration Number (CRN) in the field provided.
  6. Select Save, then select Done.

Your company information is changed.

Update your contact information

  1. Go to Settings ⚙ and select Accounts and settings.
  2. Select Company, then ✎ Edit in the Contact info section.
  3. In the Company email field, enter a company email address that QuickBooks can use to contact you.
  4. If you use the same email address for your customers, select the Same as company email checkbox in the Customer-facing email field.
  5. Enter a Company phone number as it appears on your sales forms.
  6. In the Website field, enter the URL of your company website as it appears on your sales forms.
  7. Select Save, then select Done.

When you use the steps above, you can change the email address customers see on your sales forms, and where you receive emails from Intuit. Note: You should only list one email in the Company email field.
For other email changes, see:

The contact information you entered is saved and appears on your sales forms, where appropriate.

Update your company addresses

You can enter up to three different addresses for your company:

  • Company address: The address where your company is physically located
  • Customer-facing address: The address used for communicating with your customers
  • Legal address: The address used when filing tax forms

To change any of your company addresses:

  1. Go to Settings ⚙ and select Accounts and settings.
  2. Select Company, then ✎ Edit in the Address section.
  3. In the Company address field, enter the main address for your company.
  4. In the Customer-facing address field:
    1. Enter an address for your customers use to contact you or send payments.
    2. Or select the Same as company address checkbox if it is the same as the Company address you entered.
  5. In the Legal address field:
    1. Enter the legal address you use when filing your company's taxes.
    2. Or, select the Same as company address checkbox if it is the same as the Company address you entered.
  6. Select Save, then select Done.

Your addresses are changed or updated as you specified.

Update preferences for promotional offers from Intuit

  1. Go to Settings ⚙ and select Accounts and settings.
  2. Select Company, then select the Marketing Preferences link in the Communications with Intuit section.
  3. On the Intuit Account manager page, enter or update the required information to personalise your products.
  4. Save your changes, once done.

Your preferences are saved.

There are also several places you need to update after making changes to your company info. QuickBooks can’t automatically update everything, so you have to manually update them:

Update your default sales form message

When you update your company name, make sure you also update your default sales form message. Otherwise, it’ll continue to use the previous name.

Note: You can add a logo to appear on your sales invoices. For more information, see Adding a logo to sales invoice.

Update your company info for different locations

If you use location tracking, and have different business names for different locations, update your custom sales forms by location.

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