QuickBooksHelpIntuit

Make a complaint or submit product feedback to QuickBooks

by Intuit•15• Updated 2 days ago

Your QuickBooks experience matters. Whether you have product feedback or an issue to report, we're here to help. Learn how to share your feedback or report an issue in this article.

Submit product feedback

If you have product feedback to share, please do not submit a complaint. To ensure your feedback is received and prioritised efficiently, please submit it directly through QuickBooks Online. Here's how:

Go to Settings and select Feedback.
Enter your comments or product suggestions.
Select Next to submit your feedback.

We'll ensure your feedback reaches the relevant QuickBooks product team for consideration in future updates.

Raise a complaint

Share your concerns with our Customer Service team, and we'll work to resolve them. Our trained experts are ready to help. Providing detailed information will allow us to assist you more effectively.

For issues other than product feedback, you can contact support through our Contact Us page. Alternatively, you can contact support directly within QuickBooks Online:

Sign in to your QuickBooks Online company.
Select the help icon .
In Assistant, enter the topic or question you need help with.
Select the Search tab, enter the topic or question you need help with, and select Contact Us to connect with a live support agent.
Select your preferred contact method.

Escalate a complaint

If we haven't been able to resolve your concern through standard support, you can escalate it to the Intuit UK Customer Success team.

To submit an escalation: Complete the online complaint form. Include all relevant details and any supporting documents to help us process your request quickly.

Frequently asked questions

What can I expect after making a complaint?

We aim for a fast and fair resolution. We will acknowledge your concerns, treat you with respect, and try to keep you in contact with the same person throughout the process so you don't have to repeat yourself.

How long will it take?

We try to solve problems as quickly as possible. If an investigation takes longer than expected, we’ll give you a clear reason for the delay and a date for when you can expect an outcome.

What happens once a complaint is resolved?

We record complaint details and create reports for senior leaders, who use this information to address complaint trends and identify recurring issues or process weaknesses. Your privacy is protected, and specific complaint details remain confidential.

What if I need to take legal action?

If you pursue legal action as an individual, we commit to dealing with your claim promptly. We aim to minimise costs by participating in good faith in alternative dispute resolution and not taking advantage of a lack of resources on your part.

What if I have a privacy concern?

If you have a question or a complaint about your privacy, you can visit our Privacy Statement or our GDPR Centre.

What if I am still unhappy with the outcome?

Account Information Services (AIS): You can refer your concern to the Financial Ombudsman Service.
Data Privacy (GDPR): If you are dissatisfied with a privacy-related response, you can contact the Information Commissioner's Office (ICO).

Note: If you have a hearing or speech impairment, you can use our live chat services to file a complaint. Or you prefer to correspond by email, please let our representative know. More information can be found on our Contact Us page.

QuickBooks Online App for AndroidQuickBooks Online App for iOSQuickBooks Online EssentialsQuickBooks Online Payroll AdvancedQuickBooks Online PlusQuickBooks Online Simple StartQuickBooks Self-Employed