Request a refund for your QuickBooks product

In most cases, you are eligible for a refund under our satisfaction guarantee if you are within 60 days of the purchase date for an annual subscription to QuickBooks Online or QuickBooks Online Advanced.

The 60-day money-back guarantee does not apply to monthly subscriptions. If you choose to cancel your monthly plan, the cancellation will take effect at the end of your current billing period. You will not receive a pro-rata refund, and your access to subscription benefits will continue for the remainder of that period. If you're thinking of leaving us, please call us for free (from a mobile or landline) on 0800 028 2548.

After cancelling, your data will remain available in a read-only format for one year. You can resubscribe at any time within this period to continue where you left off.

Refunds are not issued for:

• Lack of usage or activity in the product
• Loss of a specific product feature, such as a bank connection
• Technical issues including data loss or power outages
• Any loss of business or revenue
• QuickBooks Online Payroll per-employee fees

For full details, please review the "Subscription Cancellation" section within the official QuickBooks Terms of Service.

We cannot process refunds for subscriptions bought through the Apple App Store or Google Play. You must request a refund directly through the app store where you made the purchase.

1. Open the Intuit refund request form.
2. Select the product you wish to have refunded.
3. Enter your order/bill number and the associated email address.
4. Select Find my order details.
5. Review your order details and select the item(s) to be refunded.
6. Choose the reason for the refund from the options provided.
7. Add any further details if necessary.
8. Complete the Contact details section.
9. Select Submit.

1. On the refund request form, select the From another retailer option.
2. Choose the relevant product family.
3. Enter your product license code.
4. Select the retailer and the date of the charge.
5. Select Attach Receipt and upload your proof of purchase.
6. Choose the reason for the refund.
7. Enter the refund amount.
8. Provide any additional details if required.
9. Fill in your Contact details and Mailing Address.
10. Select Submit.