QuickBooks HelpQuickBooksHelpIntuit

How to understand your subscription rates and charges

SOLVEDby QuickBooks70Updated 3 weeks ago

In this article, you will learn more about your subscription rates and charges.

Subscription rates and charges

If you have a question regarding a subscription charge from Intuit or QuickBooks Online, start by reviewing detailed information on your subscription rates in QuickBooks Online:

  1. Sign in to QuickBooks Online.
  2. Go to Settings ⚙ and select Subscriptions and billing.
    You’ll see all your active subscriptions.

The description on your bank/credit card statement can also help identify where a charge is originating from.

Frequently asked questions

Here are answers to some questions you may have about your subscription rates and charges.

Possible reasons include:

  • You are currently using Payroll on your clients.
  • It could be that VAT is added to the base subscription price.
  • You had promotional discounts that have expired, so you are now being billed the standard wholesale billing price for your subscription.
  • You are are being charged for using additional features that are not included in your current subscription plan. For more guidance, please contact your assigned account manager.
  • You recently upgraded from Simple Start to Essentials, or from Essentials to Plus.

Possible reasons include:

  • You turned on Payroll mid-billing cycle.
  • You upgraded from Simple Start to Essentials, or from Essentials to Plus mid-billing cycle.
  • You have multiple companies, which means you will be billed for each one.
  • You forgot to cancel a subscription (cancellation has to be done manually by the primary admin user).
  • You saw a second charge related to the pre-authorisation process for credit card payments:
    • If you are checking your credit card account online, please be aware that QuickBooks submits a pre-authorisation before processing your subscription payment. This pre-authorisation allows us to verify that the credit card on file is valid and that there is enough available credit to process the charge. Typically the pre-authorisation is removed within five days.
    • If your payment was very recent, you may still see the pre-authorisation on your account. Intuit's pre-authorisations can be up to GBP £1 more than the actual charge, so if the amount is not what you thought you were being charged for your subscription, this could be why. Additionally, since the pre-authorisation is temporary, you may see the charge online, but will not see this on your credit card statement.
    • If you have any questions, you can verify the pre-authorisation by calling your credit card company.

Was this helpful?

You must sign in to vote, reply, or post
QuickBooks Online EssentialsQuickBooks Online PlusQuickBooks Online Simple Start

Sign in for the best experience

Ask questions, get answers, and join our large community of QuickBooks users.

More like this