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Send or print multiple sales forms and troubleshoot email issues in QuickBooks Online

by Intuit9 Updated 6 days ago

Learn how to email or print multiple invoices, sales receipts, and estimates in QuickBooks Online. You’ll also learn how to email forms and reports to multiple addresses, set email defaults, and fix issues if customers aren’t receiving your emails.

1. Send or print multiple sales forms

Once you’ve created your invoices, sales receipts, or estimates, you can send or print them right away—or mark them to do later.

  1. Follow this link to complete the steps in product Open this link in a new window
  2. Select the checkboxes for the sales forms you want to email or print. You can also filter by transaction type, date, customer, or status.
  3. From the Batch actions ▼ dropdown, select Send or Print.

First, mark them while creating the form:

  1. Follow this link to complete the steps in product Open this link in a new window
  2. Find the sales form you want to email or print later.
  3. Select View/Edit from the Action column.
  4. Select Settings gear icon. Manage, then select Scheduling.
  5. Turn on the Print later or Send later switch.
  6. Select Save and close.
  1. Follow this link to complete the steps in product Open this link in a new window
  2. Find the sales form you want to email or print later.
  3. Select View/Edit from the Action column.
  4. Select Send later checkbox.
  5. Select Save and close.

Then, when you’re ready to send:

  1. Follow this link to complete the steps in product Open this link in a new window
  2. From the Delivery method ▼ dropdown, select either Send later or Print later.
  3. Select the checkboxes for the sales forms you want to email or print. To mark them all, select the checkbox next to the Date column.
  4. From the Batch actions ▼ dropdown, select Send or Print.

2. Email a form or report to multiple addresses

Things to note:

  • The To field has a 100-character limit (including spaces).
  • Cc and Bcc fields have a 200-character limit each.
  • Avoid entering duplicate addresses—emails listed after the duplicate won’t receive the message.
  • Cc recipients are visible to all, but Bcc recipients are not.
  1. Follow this link to complete the steps in product Open this link in a new window
  2. Find and select the sales form.
  3. From the More actions ▼ dropdown, select Send.
  4. In the To field, enter multiple email addresses separated by a comma and space.
  5. To add more recipients, select Cc/Bcc.
  6. Select the Send me a copy checkbox if you’d like a copy for your records.
  7. Select Send.
  1. Go to Settings ⚙ and select Account and settings.
  2. Select Sales tab, then go to Messages section.
  3. Select the edit icon .
  4. Enter default email addresses in the Cc or Bcc fields.
  5. Select Save, then select Done.
  1. Follow this link to complete the steps in product Open this link in a new window
  2. Select the report you want to send.
  3. Adjust the date range, if needed.
  4. From the report, select the email icon .
  5. In the To field, enter multiple email addresses separated by a comma and space.
  6. Add Cc recipients. (Optional)
  7. Select Send email.
  1. Follow this link to complete the steps in product Open this link in a new window
  2. Open the report and select the more icon , then select Schedule report.
  3. Enter a workflow name and set your schedule preferences.
  4. In the Send to field, enter recipient addresses.
  5. Select Add CC or Add BCC if you need to enter more email addresses.
  6. Fill out the Subject and Message fields.
  7. Select Save and turn on.

3. Check if a form has been sent

  1. Follow this link to complete the steps in product Open this link in a new window
  2. Open an existing invoice or estimate. 
    Note: You can select View/Edit under Action column to open the invoice or estimate.
  3. Select Manage ⚙, then select Status ▼ dropdown. 
  4. You’ll see the send date and time under Sent.

4. Troubleshoot email delivery issues

If customers aren’t receiving your emails from QuickBooks, try these steps to fix the issue.

Especially useful if you’ve recently imported data from QuickBooks Desktop.

  1. Go to Settings and select Account and settings.
  2. Select the Company tab.
  3. In the Company info section, select Edit in the Email section.
  4. Review the email addresses and update as needed.
  5. Select Save, then select Done.

If customers aren’t receiving your emails from QuickBooks, try these steps to fix the issue.

  1. Go to Settings and select Account and settings.
  2. Select the Company tab.
  3. In the Company info section, select Edit in the Email section.
  4. Clear the Email, then re-enter the correct address. Make sure there are no extra spaces or characters.
  5. Select Save, then select Done.
  6. Send yourself a test transaction to confirm.

If issues continue, try using a different email address with a different domain (e.g. Hotmail or Yahoo instead of Gmail).

Sometimes, emails are blocked by company servers. Ask your IT expert to add these QuickBooks mail server hostnames and IP addresses to the allowlist.

Hostnames:

  • o1.sg.n.intuit.com, mailout1a.intuit.com, lvmailout01.intuit.com, etc.

IP addresses:

  • 69.169.238.234, 199.16.139.24, 206.108.40.7, etc.

Server Hostname

  • o1.sg.n.intuit.com
  • o2.sg.n.intuit.com
  • o3.sg.n.intuit.com
  • o4.sg.n.intuit.com
  • o5.sg.n.intuit.com
  • mailout1b.intuit.com
  • mailout2b.intuit.com
  • mailout3b.intuit.com
  • mailout4b.intuit.com
  • mailout1a.intuit.com
  • mailout2a.intuit.com
  • mailout3a.intuit.com
  • mailout4a.intuit.com
  • mailout5a.intuit.com
  • mailout11.intuit.com
  • mailout12.intuit.com
  • mailout13.intuit.com
  • mailout14.intuit.com
  • mailout21.intuit.com
  • mailout22.intuit.com
  • mailout23.intuit.com
  • mailout24.intuit.com
  • mailout101.intuit.com
  • mailout102.intuit.com
  • mailout103.intuit.com
  • mailout104.intuit.com
  • mailout201.intuit.com
  • mailout202.intuit.com
  • mailout203.intuit.com
  • mailout204.intuit.com
  • lvmailout01.intuit.com
  • lvmailout02.intuit.com
  • lvmailout03.intuit.com
  • lvmailappout10.intuit.com
  • lvmailappout11.intuit.com
  • lvmailappout12.intuit.com
  • lvmailappout13.intuit.com
  • lvmailappout20.intuit.com
  • lvmailappout21.intuit.com
  • lvmailappout22.intuit.com
  • lvmailappout23.intuit.com

IP Address

If you need to specify a subnet mask, you can use 255.255.255.255.

Now your customers can receive your emails from QuickBooks.

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