Sign in to QuickBooks

Learn how to sign in to QuickBooks Online or QuickBooks Online Accountant with just your email address or phone number. Whether you’re signing in from a new device or switching accounts, accessing QuickBooks is simple and secure.

What is Identity First (IDF)?

QuickBooks uses Identity First (IDF) to help you sign in quickly, even if you’ve forgotten your user ID or password. Just enter your email address or phone number, and we’ll guide you through the rest — no need to remember everything.

Sign in from a new device or browser

If you’re using a new laptop, phone, or browser, follow these steps:

1. Go to the QuickBooks Online sign-in page..
2. Enter your email, user ID, or phone number.
3. (Optional) Tick Remember me to save your sign-in for next time.
4. Select Sign in.
5. Check your email or phone for a 6-digit verification code, then enter it and select Continue.

Note: We’ll remember your latest sign-in details on that device, so you won’t need to re-enter them every time.

Sign in with a different user ID

If you’ve previously signed in with a different Intuit account (for example, a client’s or colleague’s), here’s how to switch:

1. Go to the sign-in page.
2. Select Use a different user ID.
3. Enter your email, user ID, or phone number.
4. (Optional) Tick Remember me.
5. Select Sign In.
6. Enter the verification code sent to your email or phone, then select Continue.

Update your phone number for sign-in

Your phone number helps with sign-in verification. If it’s not up to date:

1. Sign in to QuickBooks Online.
2. Select the profile icon in the top right.
3. Choose Manage your Intuit Account.
4. Update your phone number in your account settings.

Resolve sign-in issues

When you sign in or accept a QuickBooks invite, you might see one of the following error messages:

• 'The feature you’ve requested is temporarily unavailable'
• 'Reference code 25625'
• 'Access is denied'
• ​​'Access has been denied for this operation'
• 'Service temporarily unavailable'
• 'Your request couldn't be processed'

Here are some steps you can take to fix your issue:

• Use an incognito browser or private browser.
• Use a different web browser (Chrome, Firefox, Edge, Safari).
• Use a different device (PC, phone or tablet).
• For an invitation error, contact your QuickBooks Online admin to delete the original invitation and send a new one.
• For more info see: Add and manage users in QuickBooks.

Need help signing in?

If you’re still having trouble:

• Check your spam or SMS folder for the 6-digit code
• Try using a different browser or clearing your cache
• Still stuck? See our help article on how to recover your Intuit Account if you can’t sign in.

You might also be interested in how to get started with QuickBooks Online.