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Delete customers in QuickBooks

by Intuit•18• Updated 5 days ago

Delete customers you no longer do business with to keep your lists easy to review. This labels them “inactive” and hides them from lists and menus in QuickBooks, but leaves their existing transactions available in reports.

Note: This article is for customers using QuickBooks Online (Advanced, Essentials, Plus, and Simple Start) and Sole Trader.

Delete one customer at a time

Go to Sales and select Customers (Take me there).
Note: For QuickBooks Sole Trader, go to Customers and goals and select Customers.
Select the customer's name to open their profile.
Select the dropdown ▼ next to Edit.
Select Make inactive, then select Yes, make inactive to confirm.

Delete multiple customers at once

Go to Sales and select Customers (Take me there).
Note: For QuickBooks Sole Trader, go to Customers and goals and select Customers.
Select the checkbox next to each customer you want to make inactive.
In the Batch actions ▼ dropdown, select Make inactive.
Select Yes to confirm.

Make a customer active again

Deleted customers are hidden in your lists, but not entirely erased from QuickBooks. Make a customer active to restore them.

Go to Sales and select Customers (Take me there).
Note: For QuickBooks Sole Trader, go to Customers and goals and select Customers.
Select the Settings ⚙ icon above the Action column.
Select the Include inactive checkbox.
Look for the inactive customer on the list.
In the Action column, select Make active.

Delete customers in QuickBooks

by Intuit•18• Updated 5 days ago

Delete one customer at a time

Delete multiple customers at once

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