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Merge duplicate accounts, customers, and suppliers in QuickBooks Online

SOLVEDby QuickBooksQuickBooks Online113Updated 6 days ago

Learn how to keep your accounts, customers, and suppliers organised.

If you have duplicate accounts, customers, or suppliers, you can merge them. This moves all the data into the one you want to keep and removes the duplicate. Keeping your lists clean speeds up your bookkeeping and makes bookkeeping easier.

Important: Be careful merging. Only merge duplicates that were created in error. This is good bookkeeping practice. If you're an accountant, follow these steps to consolidate multiple client lists at your firm.

Merge duplicate accounts

Keep in mind merging accounts is permanent. You can't undo this later on. QuickBooks uses some accounts as the default for certain features. These, like accounts connected to online banking, can't be merged or deleted.

  1. If you're merging accounts that have reconciliation reports, save those reports first. The transactions remain on the merged account and stay reconciled.
  2. Go to Settings ⚙ and then select the Chart of Accounts.
  3. Find the account you want to keep. Then, select the dropdown ▼ in the Action column and then Edit.
    Note: If you see the New category window instead of the Account window, you’re creating a subaccount. If you need to create a new parent account, switch to accountant view
  4. Note the Account Type, Name, and Detail Type of the account. These must be the same between the accounts you want to merge. 
  5. Check if the Is sub-account option is marked. If it is, note the parent account it's tied to.

You have all the info you need for the account you want to keep. Now let's handle the duplicate:

  1. Go back to the Chart of Accounts.
  2. Find the duplicate account (the one you won't keep). Then, select the dropdown ▼ in the Action column and then Edit.
  3. Change the Name and Detail Type so the duplicate account's info matches the account you want to keep exactly. If you need to mark Is sub-account, keep in mind:
    • If you're merging two parent accounts, make sure they don’t have any sub-accounts.
    • If you're merging two sub-accounts, make sure they both have the same parent account.
    • If only one is a sub-account, uncheck the Is sub-account option so it becomes a parent account.
  4. When you're ready, select Save and then Yes to confirm.

This merges the two accounts so you end up with one. QuickBooks moves past transactions from the duplicate to the account you want to keep.

Merge duplicate customers

Merging customer profiles requires you to delete one manually. This ensures you can move data to the customer profile you want to keep. Learn more about how to merge your duplicate customers.

Merge duplicate suppliers

Keep in mind, merging supplier profiles is permanent. You can't undo this later on.

  1. Go to Get paid & pay and select Suppliers (Take me there).
  2. Find and open the supplier profile you want to keep. Then select Edit.
  3. Note the Company and Display name.
  4. Go back to the Suppliers tab.
  5. Find and open the supplier you don't want to keep. Then select Edit.
  6. Change the display name to make it identical to the supplier you're merging it with.
  7. Select Save, then Yes to confirm.

This merges the two supplier profiles so you end up with one. QuickBooks moves past transactions from the duplicate to the supplier you want to keep.

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