Why doesn't anything happen when I select a button or link?

If you click a button or link and nothing happens, that means that pop-up windows are being blocked. To troubleshoot this issue, please select the appropriate browser below, and follow the steps.

Note: This article is for customers using QuickBooks Online (Advanced, Essentials, Plus, and Simple Start) and QuickBooks Sole Trader.

Firefox (Windows or Mac): Check for pop-up blockers

1. Open Firefox, select Menu ≡, then select Settings.
2. Under Privacy and Security, Scroll down to Permissions.
3. Go to the Block pop-up windows uncheck the box, or select Exceptions… and add qbo.intuit.com as an exception by clicking on Allow.
4. Select Save Changes.
5. Once adjusted, sign out, close Firefox, reopen it, and sign back in.
6. Try accomplishing the task you were blocked from before.

Note: The steps may vary depending upon your browser version.

Things to consider:

• There are various toolbars that have their own pop-up blockers. The menu options or icons for the pop-up blocker will vary between different toolbars.
• Try hovering your mouse pointer over each icon; text should appear describing what the icon does. Normally, when you're hovering over the pop-up blocker icon, it will list the number of pop-ups blocked or current on/off status.
• If your QuickBooks pop-ups are still blocked, you can use the Windows hotkey by holding down the CTRL key before clicking the button or link that brings up the pop-up window.

Google Chrome: How to check for pop-up blockers

1. Open Chrome, select More ⋮, then select Settings.
2. Under Privacy and security, select Site settings.
3. Select Pop-ups and redirects.
4. Select the option to allow or disallow sites to send pop-ups or use redirects.
5. (Optional) If you prefer to keep pop-ups blocked, add an exception for QuickBooks instead:
   1. Select Add next to Allowed to send pop-ups and use redirects.
   2. Enter qbo.intuit.com.
   3. Select Add.

Note: The steps may vary depending upon your browser version.

Things to consider:

• There are also various toolbars that have their own pop-up blockers. The menu options or icons for the pop-up blocker will vary between different toolbars.
• Try hovering your mouse pointer over each icon; text should appear describing what the icon does. Normally, when you're hovering over the pop-up blocker icon, it'll list the number of pop-ups blocked or current on/off status.
• If your QuickBooks pop-ups are still blocked, you can use the Windows hotkey by holding down the CTRL key before clicking the button or link that brings up the pop-up window.

Safari: Check for pop-up blockers

1. Select Safari, then select Preferences.
2. Select Security.
3. Uncheck the Block pop-up windows box to enable pop-ups.

Another way to enable pop-up in Safari is select Safari > Preferences > Select Websites > Click on Pop-up Windows > On the right side you will see Currently Open Websites > Select Website > From the dropdown menu select Allow.

Note: The steps may vary depending upon your browser version.

Things to consider:

• There are also various toolbars that have their own pop-up blockers. The menu options or icons for the pop-up blocker will vary between different toolbars.
• Try hovering your mouse pointer over each icon; text should appear describing what the icon does. Normally, when you're hovering over the pop-up blocker icon, it'll list the number of pop-ups blocked or current on/off status.

You now know how to check for and update pop-up blockers in your browser.