
Fix common issues in the QuickBooks mobile app
by Intuit•1• Updated 1 month ago
If you’re experiencing problems with the QuickBooks mobile app—such as sign-in issues, app crashes, mileage tracking not working, or unexpected sounds when capturing receipts—this guide can help. Start with the general troubleshooting steps, then follow the ones specific to iOS or Android.
General troubleshooting steps for all devices
These simple steps often resolve many common issues on both iOS and Android devices. Try these first before moving on to platform-specific troubleshooting.
- Switch between Wi-Fi and mobile data to check your connection.
- Close and restart the app.
- Power off and restart your device.
- Uninstall and reinstall the QuickBooks app.
- Check for updates in the App Store or Google Play and install the latest version.
- Update your device’s operating system to the latest available version.
Fix 400 Bad Request errors in a mobile browser
If you see a 400 Bad Request error while trying to access QuickBooks on your mobile browser, it usually means your browser is storing outdated or corrupted data. This can prevent the page from loading correctly.
To resolve the issue, clear your browser’s cache and cookies. This removes temporary files and stored data that may be interfering with how QuickBooks loads.
Once cleared, close and reopen your browser, then sign in to QuickBooks again. If the issue continues, try restarting your device or using a different browser.
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