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Troubleshooting FPS submissions in Core Payroll
by Intuit• Updated 1 month ago
Learn how to resolve common issues with your Full Payment Submission (FPS) in QuickBooks Online Core Payroll
Submitting your FPS correctly is important for staying compliant with HMRC requirements. However, issues can sometimes arise, leading to unexpected rejections. This guide will help you quickly identify and resolve common FPS issues.
Quick checklist
Before submitting your FPS, make sure you:
- Complete your pay run
- Use only accepted characters in employee names
- Keep addresses within the 35-character limit
- Assign National Insurance (NI) letters correctly by gender
How to identify impacted employees
The easiest way to find employees that might be causing FPS submissions to be rejected is to use the Employee Detail Report. Then, go to the employee profile to change the data.
- Select Reports on the left navigation menu
- Search for Employee Detail Report
- Compare information:
- Review the name, address, and National Insurance (NI) letter in the report
- Compare this information against the guidelines below to identify any discrepancies
Common FPS submission issues
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