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How to get help with QuickBooks

by Intuit•74• Updated about 22 hours ago

Learn how to get help with your QuickBooks products and services.

Get help directly in your QuickBooks product. Use the help icon Help to search support articles, review support hours, or contact a product expert.

We want to ensure you get the most out of QuickBooks. Below, you'll find all the support options available, from instant answers to connecting with one of our experts.


Find answers with our help tools

Looking for a quick answer? Our self-help resources are available 24/7 and are the fastest way to solve many common questions.

Chat with our in-product Digital Assistant: Select the help icon Help inside your QuickBooks product to get instant, automated answers from our Digital Assistant. You can also use the search function to find specific help articles and guides.

Explore the QuickBooks Support Site: Explore our central QuickBooks Support site for detailed articles, video guides, and tutorials.

Join the QuickBooks Community: Have a question? Chances are, another customer has asked for it, too. Get advice and share solutions with thousands of other QuickBooks users and our team of experts in the Community forum.

Watch official training videos: Learn at your own pace with The Official QuickBooks Online Training. These short, easy-to-follow videos are created by our own support and training team.


Connect with a support expert

If you can't find what you need in our self-help resources, you can connect with our support team. The best way to do this is directly from your product.

  1. Sign in to your QuickBooks account.
  2. Select the help icon Help.
  3. Select one of the following options to get help:
    • Assistant tab:
      1. Enter your question in the Type or ask something field.
      2. Select one of the answers or the options, which the QuickBooks Assistant provides.
      3. If you still need help, enter contact a human and follow the prompts till you see an option to request a callback or start a live chat with an expert.
    • Search tab:
      1. Enter your question in the Search questions, keywords, or topics field.
      2. Select an appropriate article from the list of related articles.
      3. Scroll down to select the Contact Us and follow the prompts.

This will show you the current estimated wait times, so you can select the option that works best for you.

Alternatively, you can start the process by visiting our main QuickBooks Contact Us page.


Support hours

Our team is available to help during the following hours (GMT). Please note that availability may vary depending on your specific product.

  • Callback: Weekdays, 8:00 AM to 6:00 PM | Weekends, 9:00 AM to 6:00 PM.
  • Live chat: Weekdays, 8:00 AM to 10:00 PM | Weekends, 8:00 AM to 6:00 PM.
  • Callback: Weekdays, 8:00 AM to 6:00 PM | Weekends, 9:00 AM to 6:00 PM.
  • Live chat: Weekdays, 8:00 AM to 8:00 PM | Weekends, 8:00 AM to 6:00 PM.
  • Callback: Weekdays, 8:00 AM to 6:00 PM | Weekends, 9:00 AM to 6:00 PM.
  • Live chat: Weekdays, 8:00 AM to 7:00 PM | Weekends, 8:00 AM to 6:00 PM.

QuickBooks Desktop discontinuation

Please be aware that all QuickBooks Desktop products and services, including support and VAT submissions for Making Tax Digital (MTD), have been discontinued in the UK. The software is no longer compliant with HMRC regulations.

To understand what this means for your business and to learn about the options for your company data, please see the full details here: QuickBooks Desktop: Discontinuation information.


QuickBooks Online Accountant or Intuit Accountant Suite (IAS)

To get help with QuickBooks Online Accountant or Intuit Accountant Suite (IAS), follow these steps:

  1. Sign in to Intuit Accountant Suite (IAS).
  2. Select the help icon Help.
    Note: If you are using QuickBooks Online Accountant, then select Help Help.
  3. Select Contact Us.
  4. Type a brief description of your issue, then select Continue.
  5. Select your preferred contact method:
    • Schedule Callback: Request a call from an Intuit Expert at a time that works for you.
    • Start a Chat: Connect with an Expert via live chat.
    • Community: Ask a question or browse responses from experts and other customers.

First, check which help experience you have

QuickBooks Online has two help experiences: A newer AI-powered experience called Intuit Intelligence, and the classic Help experience. The steps you follow depend on which one your account has. Here's how to tell them apart.

Select the help icon Help in the QuickBooks Online, then observe what appears.

In case you see Intuit Intelligence (the newer experience):

  • Intuit Intelligence beta in the chat window,
    • A text field Ask anything appears with a multicolored border.
    • A sparkle icon may be displayed in the QuickBooks company dashboard when AI‑powered functionality is available, and it will appear at the time an AI‑driven action is triggered during your workflow.

If this is the case, follow the steps in Get help with Intuit Intelligence section.

In case the classic Help experience is seen:

  • Assistant tab: Enter your question in the Type or ask something field, then select one of the answers or the options, which the QuickBooks Assistant provides.
  • Search tab: Enter your question in the Search questions, keywords, or topics field to get a list of related articles.

If this is the case, the Intuit Intelligence section must be skipped, and follow the steps in Connect with a support expert or QuickBooks mobile app section.

Get help with Intuit Intelligence

Intuit Intelligence is the built-in AI assistant in QuickBooks Online. When it's turned on for your account, it's the fastest way to get answers, and to reach a human expert when you need one.

  1. Select the help icon Help in QuickBooks Online, or open Intuit Intelligence from the sparkle icon in the QuickBooks company dashboard.
  2. In the Ask anything field, any question or request should be typed in plain language, and an answer is found or guidance through the task is provided by Intuit Intelligence.
  3. If a person is still required, a request such as Chat with product support or Connect me to an expert should be entered, and routing to the best support option, such as a chat or callback is ensured by Intuit Intelligence.

Note: An active QuickBooks Online subscription is required to use Intuit Intelligence.


QuickBooks mobile app

To get help with QuickBooks mobile app, follow these steps:

For Android:

  1. Sign in to the QuickBooks mobile app.
  2. Tap Menu 𓃑 , then tap the help icon Help.
  3. Tap Help and Support. Then, you can either
    1. Search articles: Enter your question in the Search questions, keywords, or topics field. You’ll get a list of related articles.
    2. Contact Us: Tap Contact Us, then follow the steps. You can either schedule an appointment or have us call you back as soon as possible.

For iOS:

  1. Sign in to the QuickBooks mobile app.
  2. Tap Menu 𓃑 , then tap the help icon Help.
  3. Tap one of the following options to get help:
    1. Articles and support:
      1. Search articles: Enter your question in the Search questions, keywords, or topics field. You’ll get a list of related articles.
      2. Contact Us: Tap Contact Us, then follow the steps. You can either schedule an appointment or have us call you back as soon as possible.
    2. Ask QB assistant a question:
      1. Enter your question in the text field. QuickBooks Assistant will provide answers or options.
      2. Connect with an expert: If you still need help, type: Talk to an expert. Then, select one from Callback, Chat, or Ask the community.
QuickBooks Online App for AndroidQuickBooks Online App for iOSQuickBooks Online EssentialsQuickBooks Online PlusQuickBooks Online Simple StartQuickBooks Self-Employed