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Get help with QuickBooks products and services

by Intuit•1• Updated 1 week ago

Learn how to get help with your QuickBooks product or service.

You can find answers to common questions using the Help panel in your product. If you can’t find the answers you need, you can also connect with an expert for your product.

We tailor Support to our individual QuickBooks products to get you the help you need as quickly as possible.

Use the in-product help

Select the product you use to learn more about the Help Panel.

  1. Sign in to your QuickBooks Online company.
  2. Select (?) Help.
    A picture of a computer terminal with a message in the background.
  3. Select the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.
    A screen shot of a calculator and a text message.
  1. Sign into your QuickBooks Self-Employed company.
  2. Select Help.
  3. Search for the question or topic you need help with.
    A series of photographs showing the process of signing up for a credit card.

Connect with an expert

If you couldn’t find the help you need with the QB Assistant (QuickBooks Online only) or by searching the Help panel you can connect with an expert. To connect with an expert select Contact Us in the Help panel and fill out the form. We’ll direct you to the right support team.

Support Hours

Sole Trader

  • Phone support available Weekdays from 8:00 AM to 7:00 PM.
  • Set up a call back available Weekdays from 8:00 AM to 7:00 PM. A support expert will call you as soon as one is available.
  • Start a chat with a Support expert available Weekdays from 8:00 AM to 8:00 PM and Weekends from 8:00 AM to 6:00 PM.

Simple Start, Essentials, Plus 

  • Phone support available Weekdays from 8:00 AM to 7:00 PM.
  • Set up a call back available Weekdays from 8:00 AM to 7:00 PM. A support expert will call you as soon as one is available.
  • Start a chat with a Support expert available Weekdays from 8:00 AM to 10:00 PM and Weekends from 8:00 AM to 6:00 PM.

Advanced

  • Phone support available Weekdays from 8:00 AM to 7:00 PM.
  • Set up a call back available Weekdays from 8:00 AM to 7:00 PM. A support expert will call you as soon as one is available.
  • Start a chat with a Support expert available Weekdays from 8:00 AM to 10:00 PM and Weekends from 8:00 AM to 6:00 PM.
  • Phone support available Weekdays from 8:00 AM to 7:00 PM.
  • Set up a call back available Weekdays from 8:00 AM to 7:00 PM. A support expert will call you as soon as one is available.
  • Start a chat with a Support expert available Weekdays from 8:00 AM to 10:00 PM and Weekends from 8:00 AM to 6:00 PM.

QuickBooks Online Payroll (Core, Standard, Advanced)

  • Phone support available Weekdays from 8:00 AM to 7:00 PM.
  • Set up a call back available Weekdays from 8:00 AM to 7:00 PM. A support expert will call you as soon as one is available.
  • Start a chat with a Support expert available Weekdays from 8:00 AM to 10:00 PM and Weekends from 8:00 AM to 6:00 PM.

QuickBooks Time

  • Phone support available Weekdays from 8:00 AM to 7:00 PM.
  • Set up a call back available Weekdays from 8:00 AM to 7:00 PM. A support expert will call you as soon as one is available.
  • Start a chat with a Support expert available Weekdays from 8:00 AM to 7:00 PM and Weekends from 8:00 AM to 6:00 PM.
QuickBooks Online EssentialsQuickBooks Online Payroll AdvancedQuickBooks Online Payroll StandardQuickBooks Online PlusQuickBooks Online Simple Start

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