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Why is the Print icon missing from my preview screen?

SOLVEDby QuickBooks4Updated December 23, 2022

If the print icon is missing from your preview screen, it may be due to your choice of browser.

  • Newer versions of Google Chrome use a default .pdf plugin that doesn't have a print button.
  • If you’re using QuickBooks Online with Internet Explorer 11 (IE 11), you may not see a Print button when you try to print reports because IE 11 doesn't support native print at this time.

How do I print in Google Chrome?

To print in newer versions of Google Chrome use these following steps:

  1. Locate the sales form you'd like to print.
  2. Select Print or Preview at the bottom.
  3. Right-click anywhere on the preview and select Print. Be sure you keep the original preview window open.
  4. After printing, return to the original preview window and select the Close button. (Note: If you don't use Close, the sales form won't show as printed and will remain on your list of forms which need to be printed.)

How do I print in Internet Explorer 11?

If you use Internet Explorer 11 you can still print by doing one of the following:

  • Select the link in the top-left corner of the Print Preview screen.
  • Press Ctrl+P.

That's it. You now know how to print in Google Chrome and Internet Explorer 11.

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