Learn how to use Glance to share your desktop with QuickBooks Support experts.
Glance lets experts view not only QuickBooks, but your entire desktop, which helps with QuickBooks-related issues, like file uploads and migration from QuickBooks Desktop to QuickBooks Online.
Your privacy and security is important to us. QuickBooks Support experts can't take over your desktop or mouse and can't download or open anything on your computer.
QuickBooks experts also use SmartLook to view QuickBooks in some instances.
How to use Glance
Follow the steps in this article only when requested by your QuickBooks Support expert:
- Go to glance.intuit.com. A zip download will auto-download.
- Select download to open, then select Click Here on glance.intuit.com to start Glance. Note: Glance may need permissions to show your screen. If prompted, follow the steps to grant them, then select Launch Glance on the webpage.
- Select Open Glance Guest when prompted.
- Give the code to your QuickBooks Support expert so they can join the Glance session.