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Intuit QuickBooks Desktop software support policies

SOLVEDby QuickBooksUpdated December 01, 2022

At Intuit, we support you and your small business needs. Here is how we can help you:

Contact our Intuit support professionals (days and hours of support)

Technical Support, Customer Service, Installation and Business Application questions:

  • Pro/Premier Customers: Mon-Fri, 8am to 8pm
  • ProAdvisors: Mon-Fri, 8am to 8pm

See our Contact Us page for the support phone numbers. Please be aware that calling after the posted hours will direct you to the Pro/Premier support team.

Issues that warrant free support for 12 months after product registration

Issues that are free for 12 months after product registration (for currently supported products only). Service discontinuation policy applies.

Note: All issues not listed in this section require a support plan for live assistance

Technical support guidance on:

  • Downloading QuickBooks Desktop or installing from the CD.
  • Questions about installing or reinstalling QuickBooks Desktop on one or more computers that meet published system requirements for your product, or moving your product to a new computer that meets those requirements.
  • Upgrading to the current version or latest release of your QuickBooks Software.
  • Creating a new company file or converting a company file from another version of QuickBooks Desktop or other Intuit products.
  • Questions around initial setup of multi-users as well as multi-user networks such as installation, Windows firewall setup and folder permission configuration.

Issues that are free of charge regardless of product

Issues that do not have any associated fees or charges regardless of product (for currently supported products only). Service discontinuation policy applies.

  • Error messages or documented solutions that tell you to contact Technical Support.
  • All error messages that contain a 6XXX code.
  • Problems registering your product.
  • Issues involving Admin password (lost, change, or removal)
  • Upgrading to the current version or latest release of your product.
  • Third party support for items necessary for QuickBooks to operate, limited to stated system requirements.

Paid support options

For any other issue, we offer personalised assistance from an Intuit Support Professional with the purchase of a support plan or the one-time support option.

ProductSupport options available
QuickBooks Desktop Pro and Premier
  • All QuickBooks Pro and Premier Support subscribers are entitled to unlimited support on any topic with an active and current subscription. Subscription support plans start at £33/month for QuickBooks Pro.
  • Alternately, a single incident support call may serve your needs. A one-time free of £72.00 will be charged for a single support call. One Time Support is provided on a per issue basis and supports you with that issue up to 10 days after your call.
QuickBooks Desktop ProAdvisor
  • Unlimited support is available for any desktop ProAdvisor. ProAdvisor support plans start from £27/month.

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