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Intuit

Desktop Payroll UK Discontinuation FAQ's

Desktop Payroll will no longer be available through QuickBooks Desktop UK from 6 April 2020.

 

Why is this happening?

Our priority is supporting you in getting your employees paid so we've worked hard to build a payroll product that is simple, easy to use and best in class - QuickBooks Online Payroll

Online Payroll includes automatic updates, access anywhere /anytime to your payroll and a suite of products tailored to your needs.

QuickBooks Online Payroll requires QuickBooks Online.

 

 

How do I export my data from QuickBooks Desktop?

To access and print an employee's data, take the following, simple steps in QuickBooks Desktop:

  1. Click Employees -> Employee Centre
  2. On the top click Print -> Employee Information

To access your payroll reports:

  1. Click Reports -> Employees & Payroll 

We recommend you export the following reports:

  • Payroll Summary
  • P32 report
  • Payroll Liability Balances
  • Payroll Qualified Pension (if applicable)

If you need further assistance during these export steps, please contact our Customer Success team:

  • If you are an accountant, call 0808 168 9537
  • If you are a small business, call 0808 168 9535

 

Why do you recommend I stay with Desktop Payroll until April, I want to move now?

April is the end of the tax year, making it the easiest time to switch. We have our award winning Customer Success team available to support you if you need any help in moving to Online.

 

How can I learn more about QuickBooks Online Payroll?

Please visit our website to learn more about our online payroll offerings or call one of our experts.

  • If you are an accountant, call 0808 168 9537
  • If you are a small business, call 0808 168 9535

 

I'm on annual subscription plan and I have recently renewed. As payroll won't be available after April 6th, will I be eligible for a refund and how do I apply?

Please contact our Customer Success team who will help you obtain a refund for the remaining months.

  • If you are an accountant, call 0808 168 9537
  • If you are a small business, call 0808 168 9535

Can I move from annual to monthly subscription?

We recommend that you cancel your annual subscription and sign up for a monthly subscription. If you need any assistance please contact our Customer Success team.

  • If you are an accountant, call 0808 168 9537
  • If you are a small business, call 0808 168 9535

if I move my payroll to Online, do I get a discount?

You will not get a discount if you move to QuickBooks Online, however your pricing is likely to be reduced.

 

 

The price is too expensive for me to make the switch to QuickBooks Online

QuickBooks Online opens up a world of small features and functionality that will save you time and help run and grow your business. Our customers tell us they save around 8 hours a month managing their finances online.*

 

 

*based on respondents new to QuickBooks; Intuit survey June 2016.

 

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