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Intuit

Find-a-ProAdvisor website is behaving strangely

When accessing your profile on the Find-a-ProAdvisor website, you experience strange issues such as:

  • The site redirects you back to the search page
  • The page comes up blank
  • The page displays, but buttons or fields are missing
  • Other unusual behaviour

Why this is happening

When you have uncommon characters or symbols in the "About your practice" section of your Find-a-ProAdvisor profile, it can prevent your profile page from loading or displaying correctly.

These characters may include anything from hyphens (-) to registered trade mark symbols (®). Letters with diacritics (such as the é in café), superscript text, and Unicode characters may also cause strange behaviour.

How to fix it

Edit your profile and remove any special characters from it. Your profile will update after a short time, and should now load properly.

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